Glasgow West Hotel by Compass Hospitality

The location is so far away that we need to take the subway to and from the suburbs. But the environment and service are all right.

Clean good size and good breakfast

We stayed at GoGlasgow Urban Hotel from the 6th to 9th July 23. When we turned up at the hotel we had a nice welcome by reception. She was really welcoming. We turned up half hour earlier than we said which was fine as our room was ready. We entered our room n was like it's OK. We noticed you hang your clothes over the kettle and cups which is weird, some of the hangers weren't the best with clothes falling off them. My partner noticed stains on the floor at the bottom and sides of the bed. Looked like sick or dog pee that had been left. She also noticed stains on the wall and bed. That first night when we go back to the hotel I went to put the TV on to which we found this also didn't work. We told reception the next day, which they said thanks for letting us know we'll get that sorted. They may do bit the 3 nights we were there they didn't sort it at all. The mattress was one of the worse we've ever slept on. We had two beds in our room. The double was dreadful so uncomfortable. I tried the single bed which was better but still not the best. Definitely need replacing. The bathroom was nice and clean which was nice though. We had breakfast in with our deal. The breakfast was fine what you would expect from a hotel breakfast. A couple of not so great things about the dinning were, the glasses weren't the cleanest. Looked like they hadn't cleaned the dishwasher properly so was leaving stains on the glasses or they were being put in with pots that hadn't been washed down before hand. Also the first morning there was gone off milk out for your tea or coffee. Just horrible. The last night my partner went down as we had no toilet roll left which she was told I don't know where they're kept so you can have this. Which was like a cheap roll of paper with paint or blood on it. Hoping it was paint. I wouldn't stay here again and wouldn't advise anyone else to until, they Improved a lot. Around the hotel is a little run down but very quiet which is nice. Easy to get to two of the Subways with only a 8 /9 minutes walk to ever which was great.