Gladstone Downtown Central Apartment Hotel Official

Stayed at the hotel for a night. The room had an unpleasant smell, and the ripped curtains were a downside. The overall building could use a facelift, but the pool was a highlight. The kitchenette, particularly the stove, needs an upgrade. Ideal for a quick stay for workers but might not be the best choice for families with kids. Note: No reception; key cards are securely stored in a locked safe.

It started off well (sarcasm). Arrived in the evening and they didn’t have my confirmed fully paid booking and told me I had the wrong place. After a conversation and then looking at their system, they found my booking email but there was no room still. Could put me up for the night, but the rest of the week would be sorted in the morning. And, it was sorted. Failed to contact me to advise though. I needed to go to reception. The staff were pleasant and I understand these things happen. My issues were with the room and housekeeping. The room stank. It wasn’t quite a mustiness or a rotten smell, kind of something in between. There was a thick layer of dust on all the wall hanging. The bathroom extraction fan was totally clogged with dust so that it didn’t actually extract anything. There was always little fruit flies buzzing about and the cockroach climbing over the TV wasn’t pleasant. The usual extra hard bed you find in hotels 😦. No instructions for the oven or dishwasher. Took a little to figure them out. In fact, no room compendium so no information about anything. Frying pan handle was snapped off and just sitting next to the pan. The furniture seemed a bit old and sitting on the sofa made my allergies flare up. As for housekeeping, in addition to never dusting anything, all they did each day was empty the trash, triangle the toilet paper and only half the time, make the bed. I had to ask for fresh towels. The towels I left on the floor for housekeeping to remove each day, stayed there the whole week. They just never took them. I don’t expect housekeeping do to the odd dishes that I had. I find most serviced apartments do, but not here, so I did them myself, but housekeeping never replaced the dishwasher detergent so dishes were done with just water 😕. I put a pizza box next to the bin for housekeeping to remove, but they didn’t. It stayed there all week, and in fact it toppled over and prevented the cupboard for the bin from closing, like full blown half ajar, not just a little crack. I left it like that the whole week wondering if housekeeping would try to see why it wasn’t closing and remove the pizza box, but didn’t happen. I won’t stay at this place again

It was only an ok stay, I booked my room with a King Bed only to find I was given a room with two single beds, that's ok but the beds were rather small and uncomfortable. On one of the nights, I went to turn on the TV to watch the cricket only to find for some reason there was no TV aerial. I called reception only to be told they had no spare aerials and nothing they could do. My question is why was there no aerial in the first place? I had to sleep with the windows open as the room had a smell to it that wasn't overpowering but a little unpleasant. Shame it was disappointing.

Unfortunately, the TV reception for 7 & 9 were non-existent.

We found this property to be one of the worst we have stayed in. The lounge was falling apart and very uncomfortable and the cushions were also frayed. We chose not to use the stove as the dials had no markings as to which one we were using. The bed was most uncomfortable, not the plush bedding advertised on the website. When we asked for the fly screen to be put back on the balcony window the day manager appeared unwilling to arrange for it to be done. The handyman did do it for us. One night during our stay a person in the adjoining room tried to enter our room uninvited. My husband had to secure the door. Next morning he went to the office to raise our concerns and request the door to be locked. The same day manager trivialised his concern about our safety and was unwilling to address the issue. Two of the cleaning staff came to our room later in the day and secured the door. They were most apologetic. Overall we were unhappy with our stay and would not recommend it.

Smoke alarms flash all night - like a disco in the room Maintenance is below par Carpets stained & generally room looked like it needed make over Try to get a refund for 2nd night due to lack of sleep caused by flashing smoke alarms but hotel would not refund my monies Looks like a tradie hotel very disappointed

no lifts, very noisy, reception hours incorrect, TV issue was fixed the same day,

The staff was wonderful, but the rooms are a bit grimey. The location is good but it’s on a very busy road

The room was a good size and the a/c in both bedrooms plus lounge area was well used as it was mid 30c outside. Having a kitchenette and full-size fridge for a family of 4 is great. Management was helpful. Good location, short walk to Gladstone Valley Shopping Centre and the main street.