TownePlace Suites Gillette

room was NOT a Suite! Bathroom tiny, shower dripping, room was tiny, Air conditioner would never turn off and noisy, traffic outside noisy, bed was as soft as a piece of plywood and pillows cement bricks- backache by 2:30 am not a comfortable night!

Very accommodating staff, I needed to check in early and they were very helpful. Nice room.

We were in a bind (broken car) and Nick the manger went above and beyond to help us get things taken care of to help lower the stress! I am so very greatful for Nick and his willingness to make things so much easier on us! The rooms were great also.

The shower and bathroom floors are always two of the first things I check in a hotel room. Both have to be impeccably clean: no hair, no gunk or particles of who-knows-what. The shower floor here was the clean est I've seen in a long while. And the best part is the drain is at the edge, so your feet will never accidentally touch that nasty thing. More shower drains should be like this And for the first time in a while, I felt ok being barefoot on the carpet. That's rare. No stains or obvious dirt. Overall clean bed, although the sheet did have some odd liquid stain near one corner. The closet is cool. It's accessible from the foyer and the bathroom. It's mildly walk-in friendly and has custom shelving. The front desk lady who checked me in late at night was delightful. Only real problem: the shower leaks. My floor was soaked, even though the shower door was fully closed. I don't love stepping on wet floors.

Wonderful stay , really cozy and the staff were very helpful when we needed help ,everything is nice and clean

Like all of these hotels there is a distressing amount of non-recyclable utensils used at breakfast but that breakfast was still excellent and the room was such good value - sparklingly clean and very well equipped kitchenette - so good that I booked another in the chain in Rapid City.

We arrived at the hotel after an 8 hour drive and were greeted by a disinterested lady which was chewing gum. If she had spent more time with us than with her cell phone she could also be friendlier or with priority Customer Service. The room we got stunk like a pub. On my request to get another room or a Suite as it was our anniversity day she looked at me - again bored and without Customer Service and said no. She will not give is an upgrade. I asked Her why not because we will pay for it. After another round chewing her gum she said we had booked with another system and there is nothing she will do! I showed her pur booking convermation email Form the Hotel itself and after that she throwed new keys im my Direktion. We stay a lot in this Hotel Chain but this leck of customer service we Never ever expirienced and will make us think twice.

This is a long overdue review for this amazing hotel. We had a child lose her stuffed animal (as she left it in the bed) while we were driving cross country. I literally called every hotel along our route thinking it was a lost cause to find this thing. Wouldn't you know it, the lovely cleaning crew found the small baby bear in the sheets (pretty sure it got washed). Instead of dumping it, they saved it and it sat in the Lost and Found. Nick, the manager, was very communicative and was SO KIND to send it to us in Florida free of charge. This is literally the kind of customer service I expect from a 5 Star hotel. Kudos to Nick and the rest of the amazing staff at this hotel! In addition, the hotel was clean, served breakfast and was quiet. It fit our needs for a cross country stop. If you have to stop in Gillette, do yourself a favor and book here. They'll take care of you with a smile.

We booked a 2BR suite. There was a constant loud noise as soon as we entered the room. Apparently room 232 is located above the pool and the ventilation system. The noise rendered one bedroom completely unusable and the other was barely usable with a sound machine set at the highest setting. We were also cramped on the sofa bed, since we lost a bedroom. I complained to management and they discounted the room. We left the hotel completely sleep deprived the next morning. While we did receive a discount, I’m sure that room will continue to be rented out to unsuspecting travelers.