Fairfield Inn & Suites Lexington Georgetown/College Inn

One of the best hotels with the most amazing staff iv ever meet. The breakfast was amazing the whole hotel was.

This hotel is an abject disgrace! It is under-construction (and according to a nearby hotel operator) has been for more than a year. Marriott should be ashamed of this facility in their portfolio. Obviously, Marriott's manager in charge of quality control over this franchiser is derelict in their dues. I used, what I now know to be USELESS, the BonVoy App to make the reservation. NO mention of "under-construction'...NOTHING! The room was half furnished and not clean. The cords for the television were literally hanging down behind it. The TV did not work and wasn't going to anytime soon. Ruined what was potentially a wonderful night out in the very beautiful and historic community of Georgetown (KY)! This is Marriott's fault, however the franchiser should condemned for attempting to pass this place off as a hotel! I guess this falls outside the "The Fairfield Guarantee"...you know "A Simple Promise" that is posted on the glass front doors.

Call and make sure the amenities you want there are actually available before you reaerve and pay! Renovations should be complete before re-opening. Long-term outages of internet and tv should be expressed before reservations are confirmed. The staff was wonderful, apologetic and did the best they could, but my 2 nights there were not worth what I paid for. Fairfield Inns are usually my go to for hotels and I never felt the need to check reviews before , but now I will.

The hotel should have warned us they are under construction!

would have been nice to have breakfast served until 10AM. I-75 noise was pretty noticeable. Thin walls, no seals around door allowed noise from hallway and neighbors to intrude. TV remote was unfathomable to display channel.

The hotel's website indicated the facility was being renovated. The renovations were handled well: the public areas were intact and we were given a renovated room, but the directional signs to the rooms hadn't been reinstalled so finding our way was an adventure at first. The room was nice, but we could hear the person next door sneezing, plus road noise from I-75. The internet was erratic. The woman at the front desk was very welcoming, and breakfast was considerably better than the typical Fairfield fare!

Property was under construction, a mess everywhere.. keys didn’t work well to get in room or building… no food at breakfast at 8:30am…

Construction and loud noises everywhere, no power when going in to room. Staff contacted maintenance whom rectified. Reception changed room and it was satisfactory.

Was with a group charter bus from church. There was 29 couples. They were supposed to have someone take our luggage up to our rooms. No one was available to do so. The tour company had paid for it. After talking to tour Co., it was supposed to have been fixed, yet on departure 2 days later, still no one to take luggage down. Desk employee was not friendly. They were remodeling throughout the hotel. Some of us got new rooms with no microwave or frig. Some got tv that didn't work, some got dirty rooms. Then the breakfast was definitely lacking in taste. Sausage was obviously microwaved by staff, not fresh. Microwave in food area didn't work well for just a few seconds to microwave a blueberry muffing. Staff said he would take it to the kitchen area & warm it for me. I didn't want to bother. Just ate it cold. Coffee was strong. But breakfast was included. Had friendly experience with other guests.