Zel Mallorca

非常好，景觀很美，早餐好吃

很漂亮的海景和餐廳

This must at least be our 8th stay at this utterly fantastic hotel. The whole place is a vibe. Absolutely everything is perfect. It’s in the best location the whole hotel is stunning the staff are amazing the breakfast is incredible the two pools are perfect and it’s spotlessly clean. An extra special thanks to Marina in the guest services team who always greets you in the most warm and welcoming manner. She has a fantastic ambassador for Zel hotels

We booked 6 nights at Zel mid August for our family. We stayed in the most spectacular room with an ocean view. It was my husband and my toddler. We had breakfast included which was delicious with so much variety for everyone. The staff were extremely friendly and helpful and always waiting to assist. The pool area was spectacular which also gave you options to stay at the hotel if you didn’t want to go to the beach, however the beach was a step away and very tempting every day. We will be back. We had the best week ever!

I am writing to express serious concerns regarding a guest's recent stay at your hotel. I am their travel agent and have submitted this on their behalf. Firstly, the pre-arranged car transfer did not arrive as scheduled. After waiting for 50 minutes and making two calls to your hotel, a driver eventually arrived. This lack of punctuality and communication is unacceptable, and no apology or explanation was provided. Upon arrival, the check-in process via the app took over an hour, with minimal assistance from staff and a noticeable absence of hospitality. This created a poor first impression. The main issue encountered was the attitude of the young staff members, who appeared indifferent and unhelpful. Requests such as getting food near the pool, ordering drinks, or even a burger from the pool menu to the restaurant were met with a lack of concern and professionalism. The food was described as bland, with a rocket salad lacking dressing and stale corn chips. Additionally, housekeeping was subpar—personal items like a pillow were misplaced and found dusty under the bed. After housekeeping attended to the room, pillows were not properly arranged and were left on the floor or a desk chair. Attached photos show the state of the room after housekeeping. The location is not appealing either. Out the front of the hotel are little shops and Indian restaurants, They said all they could smell was Indian spices and nothing much else around it. It is clear that the level of hospitality significantly impacts guest satisfaction. It appears that there may be a lack of proper staff training and supervision, leading to a disappointing experience. Several other guests were also overheard expressing dissatisfaction with food, service, and housekeeping. Given the substantial amount spent—over 8000 EUR for two rooms over seven days—the experience was highly unsatisfactory. I have also contacted your hotel directly with a formal complaint.

We found this fantastic place and was straight away drawn to its position and comfort. It says it focuses on wellness. After having a lovely lunch there we felt we wanted to book a holiday until the greeter on the bookings desk told us the fun music played constant from 1pm till 10.30 pm loud. Don’t really class that as a wellness hotel. Would have been nice just lunch time snd dinner time with breaks. It meant the hotel attracts many outsiders rather than focusing on its clientele. And busy. But a fantastic position on the beach.

I would like to thank the staff for their exceptionally high level of hospitality and dedicated service. I have never encountered such friendly, welcoming, and attentive staff before. Anita, Jaume and Adrian in the kitchen were particularly outstanding for me. Please make sure to appreciate them! The five-star service and the outstanding quality of the food were impressive, especially the top-notch breakfast!