Madeira Regency Cliff - Adults Only

前台和餐廳員工十分專業和有禮貌，特別是幫我們check in的女員工，她細心講解酒店設施和本地遊的介紹，十分用心，值得一讚。

Well as a previous contribute has said I would ignore some of the negative reviews. What were people expecting The Ritz! We found the staff very friendly and helpful. Made better when we were given a free upgrade to a suite which came with two balconies. We found our room clean and spacious though bit disappointed you had to pay for the safe, however the fridge came in useful!. As vegetarians we had no problem with the food which is served as a buffet. We also made use of the dinner deal which allowed you to purchase 3 evening dinners for 84 Euros each. The hotel offers a courtesy mini bus however we found that you can purchases a bus token/pass which was really convenient (bus stop near by) and cheep at 1.30 euro a trip. Would recommend and would come again.

Was expecting great things from the hotel having been recommended it from a leading holiday firm Sadly the reality was really disappointing. The reception area is nice - the female receptionist who greeted me was functional rather than pleasant and certainly gave the impression that she didn’t want to be there The room was OK but certainly by no means superior - very limited choice on the TV, an extremely noisy air conditioning unit that didn’t work all the time making for an uncomfortable nights sleep and some of the plugs didn’t work. There was a fridge in the room but the water in it isn’t free and extortionately priced. The bed average. The phone in the room going off sporadically was even more frustating Breakfast was guess what to have as service staff were invisible - the buffet had seen better days and the coffee was grim with watered down orange juice. When you could find a server and ordered an omelette it was good - about the only thing about the hotel that was apart from the Sea View - shame about the badly appointed balcony We made the mistake of booking half board - big mistake - served buffet style and hideous. Forget about a drink with dinner - an distinctly average and over priced wine served by a staff member who didn’t seem that keen about her job Wish I could be more positive about my staff but having been to Madeira countless times this is by far the worst hotel I have stayed in on the island - as another reviewer said the Enotel Lido down the road is far nicer and a much better experience. Tried to express what we thought to the Manager - but surprise surprise they don’t speak to guests - says it all really !