I used ******* to search for a motel in Rimouski, Quebec. This motel came up so I booked it because nothing else was available. I was on the road at the time so once I checked the map, I realized that the hotel was 3 HOURS away from Rimouski. I tried to call the customer service number to cancel but there was no response. I eventually got a different hotel through a different service. Once I got to my new hotel, I used the ******* Chat feature to work with an ******* rep to cancel. They got in touch with the Econo Lodge management who refused to allow a refund on my cancellation. Why did ******* offer this motel when it was 3 hours away from the town I requested? And why did the management of the hotel refuse to allow a refund knowing my situation? This was terrible service from both of them.
Vertalen