Hotel Sabana

Hotel Sabana is in a great location! The service was great! BUT there is no warm water, feels are as rough as sand paper and the sheets as thin as they can be. Our room specifically had a broken faucet that kept randomly squeaking and we had to play with it several times to make it stop. We were also charged 200 quetzales more than our reservation said.

Attention owner of the hotel: Overall good. But needs some polishing. The hotel is nice but has some issues. First of all, the checkin was smooth, staff courteous. But there was no-one to help with bags and settle us into our room. This is strange for a nice hotel, or any hotel. The restaurant is fine. The food was very good. The staff was attentive and courteous. The rooms are nice enough. Very boutique hotel. I love the private balcony overlooking the lake. The rooms do the basics well. The water was hot and the shower was spacious and nice. The rooms are strange. We decided they must have been designed by men with no architect. They are have a chic look, but man they lack comforts. For example, the beds are advertised as queens. They are not queens. They are doubles. There's little storage or surfaces for your items. Fortunately, there are 2 small closets which is a plus. Coffee pods in the room are only provided on the first day. Nice touch, but we stayed 3 nights. We requested refill on pods. We were denied. Coffee only for check-in. Towel racks don't hold towels, wash basin is awkwardly situated and wood base is a poor material choice because it will stay wet. There's not enough counter space in the "bathroom". There's no changing area, so people traveling together will not have privacy. The toilet lacks a fan and the toilet chamber is super-echoey. The glass on the balcony should be 1-way so that people on the deck below can't see you on your balcony.

The room was not properly cleaned each day. Trash was not removed and ran out of toilet paper. The pool was not open due to construction which was Never mentioned and very disappointed with not being able to take a dip. This place has amazing potential but poorly managed and maintained. The view spectacular.

Some reviews say that this is an old and dirty hotel. Yes, it is indeed an old building but very clean. Towels are super soft and smelling really nice, and the best is one of the most comfortable I slept in. The view is amazing, decent swimming pool. My review is 4 star because I belive they miss some basic necessities such as a hair dryer at reception that you could borrow. All in all it is a decent hotel for the money.

Everything is so good the rooms the hotel the staff is so friendly and the hotel have a good food service

There is a power outage at the Hotel in Guatemala.

The pictures look great but it's not really all that. The lighting in the tiny room is poor, there is mold on the grout in the shower, there are bugs in the room, can't sit on the little balcony because of ants everywhere, the pool is gross due to the tiles falling off, the hot tub is drained because the tiles have completely fallen off, front desk service is nonchalant about questions on where to find food (they don't have any).... I could keep going.....

Sabana Hotel is such a delightful place to stay in beautiful Flores, Guatemala! The rooms are basic, yet with cold air conditioning to alleviate the sweltering heat, a beautiful view of Lake Petén Itzá and a staff that goes the extra mile to make the stay truly enjoyable and memorable!

Wifi only available in lobby area