Donati Luxury Tower Suites

Customer service was appalling, we were meant to have the Jacuzzi on our terrace which was the main reason for booking the room. Upon arrival we were told we couldn't use it due to the weather being rainy because their electrics aren't safe to be used in the rain! I complained and was consistently fobbed off by staff and management. We were never advised before arriving we might not have full use of the facilities and the jacuzzi was the main reason for paying so much for this suite. They will also try to rip you off for any additional services, I asked for a quote for them to arrange a taxi to pick us up from the airport, which they advised would be £100. I just sourced my own taxi and it was £35!, I don't mind a markup but 150% is a joke..

We enjoyed our stay. Everything was first class. Excellent location, beautiful accommodations and the history of the tower was awesome. We spend summers in Italy and Donati Luxury Towers will no doubt be on our short list to stay again! Nash Luxury Approved!

We've had a perfect short stay in this historic tower dating back to the 12th century, beautifully renovated into magnificent modern and comfortable suites while keeping the heritage touch, high ceilings, stone walls and wood ceilings. Very centrally located, can be reached by car with a valet service for parking but no F & B. However this is not an issue because it is surrounded by many restaurants. Friendly and welcoming staff. The only negative comment comes from people shouting in streets at night but maybe that was just bad luck that day (night). Strongly recommended.

The location is impeccable and the rooms (at least the one we stayed in) was generously sized, modern and well furnished, there is however no way that this is a five star hotel, really I'm not sure if it's a four star...the service is definitely lower than that. My friend and I booked the hotel in large part to the breathtaking image they have of their pool overlooking the city. The pool was closed during our stay and it was not mentioned on the two review sites or the American Express booking site that we used. (They noted it somewhere on their own website which we only visited after we were told in person that it was closed) Our room had a sauna and hot tub, upon sitting in the hot tub I noticed that there was mold growing multiple places within the room and abruptly ended using it. I attempted to make a reservation with their spa. They don't have one. They send you to an offsite spa that is elsewhere. They typically have 1 staff member on hand which makes sense considering their "lobby" is a tight squeeze for more than 2 people. Pay the extra few hundred euro and go to a true 5 star hotel.

Spectacular experience from start to finish. I have to believe the two negative reviews are pre-renovation because nothing describes resembles the hotel we stayed at. We stayed in the Giotto suite which looks directly out on the Duomo. If you want to go to a luxury hotel, pay for the luxury! That’s my motto anyway. Room perfectly decorated, cleaned every day, with fresh towels and anything else I wanted brought to the room within minutes. Staff were all extremely helpful and polite, providing recommendations, booking tours and even arranging to have a suitcase shipped home for us. Special thanks to Silvia who was there most days. It’s true there is nobody there from 9 pm on but they give you a phone number to call if you need anything. They answer and it’s taken care of. Location! Perfect. Couldn’t ask for more. We walked everywhere and didn’t need any transportation at all, except for the seamless transfer they provide from the train station when you arrive. I am well travelled and I never write reviews but this one deserves it.

DO NOT BOOK AT THIS HOTEL. NO AIR CONDITIONING FOR ONE NIGHT AND NO HOT WATER FOR THREE NIGHTS IS UNACCEPTABLE ESPECIALLY CONSIDERING HOW MUCH WE PAID. NO MANAGER WAS ON DUTY AND NO ONE EVEN STAFFS THE FRONT DESK BETWEEN 9PM AND 8AM. THEY WRE FIXING MAINTENANCE ISSUES THE ENTIRE TIME WE WERE THERE THOUGH THEY NEVER GAVE US THE TRUTH OR WE WOULD HAVE MOVED. THEIR ONLY CONCESSION WAS OFFERING FOR US TO SHOWER AT THE MUCH NICER HOTEL BRUNELLESCHI NEXT DOOR. I WOULD NEVER STAY HERE AGAIN AS THERE ARE CLEARLY SERIOUS MAINTENANCE ISSUES THAT CONVERTING TO A HOTEL DID NOT RESOLVE. I’M SO DISAPPOINTED BECAUSE I THOUGHT THIS HOTEL WOULD BE A WINNER BUT I’M EVEN MORE DISAPPOINTED AT THEIR LACK OF PREPAREDNESS FOR OPERATION AND CUSTOMER SERVICE. BUYER BEWARE!

If you want to be in the center of town, it’s a great place to stay! Staff was lovely and super helpful.

Amazing stay!! Staff and views were amazing! Will stay there again when visiting Florence. On a scale of 1-10 it's a15

Having booked through *********** for a suite in January for September, I requested to change the dates by one day, Francesco from front office intentionally insisted I cancel booking and rebook resulting in increasing the cost by €2000! I canceled as advised not knowing about the price increase. Their Ricardo Pece (position unknown) blamed ***********. Disgusting customer service. Hopefully owners see this review.