Gastgebruiker
29 augustus 2023
This is not an easy review to write. When I booked this, I read the positive reviews and felt I had made a good choice. I was looking at: location, wifi, if it had AC, and how comfortable it seemed. When I arrived, I was put in a room with a twin bed. As I travel solo frequently, I did not have an issue with that, especially because it was clean and the AC was working. The bed was not comfortable, but I also was able to over look that. The issue was the WIFI. It did not work in that room. I contacted the owner, Luciano, and he initially ignored my message. I called him over whatsapp, informing him that I needed WIFI for work. He stated that since it is an 800-year-old building, WIFI may not always work properly, but I could go into the main common areas (where there is a fridge for water and a coffee machine--pay per use). This was not suitable for me, as it was incredibly hot (no AC in that area), and no place to properly sit and work. The next day, I spoke politely to Luciano, asking about the WIFI issue. He proceeded to speak in a very loud tone, kept interrupting me. He almost yelled, stating that "WIFI is a gift". I asked what he meant, and he said that WIFI was not guaranteed but could be provided. I showed him the listing, which clearly states "free WIFI", and he said that it is not guaranteed in all the areas. I again told him that I booked this according to what I saw on the site. He stated that I should have emailed him privately to request a room with WIFI, like others have emailed him asking for a cot for a baby and other specific requests. I told him that there was no reason for me to privately email him about a WIFI request, if it is stated in the listing that it is provided. He continued to speak loudly, which was quite embarrassing, as there were people eating breakfast in the adjoining room. He then said that he would switch me to another room. Thankfully this room had better WIFI status. I recognize and understand that this is an older building (and it is really a lovely building in a lovely area), but my issue is the listing should not indicate that something will be provided if it is not. POSITIVES: great location, good WIFI, water/coffee available (for a nominal price, honour system), an elevator in the building that is handy for luggage, ability to store luggage (Luciano definitely became nicer for the 2nd day/night of my stay). There was a simple breakfast offered as well. Overall, I can see that Luciano is a proud owner of his B&B, and he should be, but the interaction I had with him was uncomfortable and abrasive. I contacted the B&B website I booked off of, and they stated they would be in contact with Luciano to ensure that the listing should not say "free wifi" if it is not available in all of the rooms, and/or should stipulate that only some rooms have "free wifi". I think most solo travelers get the rooms in hotels and other such places, so I am sure those traveling in as a couple or larger
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