Gastgebruiker
27 juni 2023
We were looking forward to a B and B type experience at this iconic Auburn spot. We understood their dining room had recently been closed and that they provided a continental breakfast that was included in the rate. We splurged and decided it would be a romantic night. When we checked in, the room was about 60 degrees and we noted there was no thermostat inside. Having stayed at other B and B places, we understood, and found the control in the hallway. We set the control to 70, went to dinner at the Apple Orchard place, and when we returned our room was chilly but not freezing, with the thermostat still set to 70. At some point in the night another person in the same hallway, at the other end, returned to their room and found it boiling hot. They turned the thermostat down so their room would be at a temperature to meet their needs, resulting in us waking in the middle of the night to mid 50 degree ice cold room. When we went down to breakfast nobody was available and we had to find the manager or owner in the kitchen. We explained about the temperature and he seemed to be surprised and as if it was beyond his control to do anything. We were left feeling dismissed and very disappointed that our needs were not important. After eating and packing, we tried to check out but once again, nobody was available. That's when we met the couple who had the room at the other end of the hall! We shared with them our freezing room story and they shared their boiling room experience. As we tried to check out, ringing the bell, waiting, ringing again, then going around the facility looking for anyone, we finally found someone in the kitchen to return the key, assuming the owner or manager was hiding. The thermostat problem was apparently not only well known, but had caused problems for the person who was in our room the night before! We cannot state strongly enough that this once beloved institution is broke. Do not stay here if you expect to be taken care of and have your stay be a positive one.
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