Niwas Inn

I checked in 2/27 and stayed until 3/4. Heater was out in room & for 2 days dealt with cold room. Was first told to unplug heater, wait 5 minutes then turn it back on. This worked the first time. Second time it woke me up from being so cold (and I’m paying for the room.) finally I get moved to another room which was appreciated. However, the major inconvenience & frustration of having to lug / move all of my belongings from 1 room top floor down & up 4 flights of stairs, to the other side of the building top floor late at night was not only exhausting, it was cold & they had no cart to even load your stuff on. Then had to check out the next morning & was hassled about a towel or 2 missing which were there. I truly feel the last 2 nights at minimum should have been comped. Luckily I was able to move my belongings from 1 room to the next. But I’m paying for a room with heat. What if I wasn’t in the condition to literally it took me at least 10 trips. To move my stuff from one room to the next. My whole reason for staying here was for a warm place to stay, due to my own heat being out. I will not be staying here again. All the staff members were kind & helpful. But the one lady I mentioned in a previous issue, seemed to have a attitude with me & very unpleasant, would not give me a receipt on 2 different occasions. (As I rebooked each day after the first 2 night stay.) then made me wait a good 20 minutes during checkout to refund my deposit to check for towels which were there.

Last cashier was rude & would not give me the same rate as online (after extending my stay) Decided to stay another day & charged me full price. Did not give me the web price as I could not log into my account at that moment. Paid cash for final night stay & receipt is hard to understand. Also advertising states free WI-fi, but it’s unsecured. So that’s misleading. And heater stopped working in room. Other staff members were friendly & did not get the feeling of being ripped off. The last one I dealt with was anything but helpful, did not want to give me the price online, so I went online & booked it, then charged me full price today when I paid cash. I would not recommend this place to others after dealing with staff like her.

Maintainance was non existent the floor wasn’t glued down at all there was a rusty hole in the sink and the bathroom was horrendous, mold in the trim I couldn’t take a shower but the staff were absolutely awesome.

First room was horrible. Smelt like smoke and cigarette burn through the top sheet. The staff memeber said that room was for trouble makers. Second room was OK

The bed linen was dirty and there was no pillows. Thank goodness we always travel with our own. The room amenities advertised were unavailable. The lamps were broken. We had to clean everything before we could relax. There were ants. Poor quality for the price paid, but apparently there were no other options. The staff was awesome, but the housekeepers were rude! Breakfast was great as well!

The lady was angry that we were paying with card and on top of it made us pay $60 in cash to for a service fee .. she was on the phone talking as she was checking us in ..

I paid 173.00 for room with hottub for my wife with cancer ans hottub dont work i want some sort of compensation this is not cool

Place is terrible ! Don’t get the jet spray tub! CAUSE IT DOESN'T WORK!! Service and property was so shady I didn’t even bother with the continental breakfast These people know they are selling a lie! They don’t care! Wish I would have read the reviews!! They probably made their own good reviews fraudulently… cause no one in their right mind would pay for what they have to offer!!! What the photo shows and what I was given was truly unbelievable!! U would think they would want people to return and keep the place up but no they’d rather rob u and play dumb!!!

Exactly what I wanted in my stay. Quiet and peaceful. Area is ok but that’s to be expected.