While the property was fine, our overall experience was far from perfect. We got checked in and we went to the ****** to have drinks and play. A short time late, we were told they would be closing down early due to weather. A little bummed, but no big deal. Then we were told they were closing at 8:00pm! We had barely even gotten there! There was no acknowledgment. We were not given the opportunity to reschedule our trip. We were there for my fiancé's birthday. We had taken days off work and gotten childcare, and chose the Silver Reef instead of our usual, closer ******/hotels. We only live about an hour away. I feel we should've been given the opportunity to cancel and rebook our trip for a different day.
All of the restaurants were closed, except for the Red River Cafe, where we waited forever for our food, despite there being very few people in there. They brought the wrong food, which was lukewarm at best, then we had to wait even longer for the food that we actually ordered- also warm-ish. Not exactly the nice birthday dinner I had planned for him.
I understand that weather is out of anyone's control. And I appreciate, wanting to keep everyone safe. However, I feel we should have been given the opportunity to come a different time where we could enjoy the full experience. This trip was a complete waste of our time and money. We will definitely not be going back.
Vertalen