Ibis Styles Lisieux Normandie

This hotel was very good. A bit of a walk into Liseux, but other than that it was terrific. If you had a car, it would not be a problem. The staff was accommodating and the breakfast each day was excellent. I would recommend.

Our stay was comfortable and we had been warned about the redecorations etc. going on. However, staircases were unhoovered and sometimes breakfast produce and equipment had to be asked for. We were not asked if we were happy with everything and staff were not really very interested in the personal side of things. The swimming pool looked uninviting, with coiled pipes in the water.

This was not the quality we expected from a Mercure hotel. It had been downgraded to an Ibis styles which was not what we paid for!!!!! We obviously complained to the manager of the hotel and I give him top marks for his understanding and generosity.

Visited with a large group of friends for one night. The hotel is well presented and at a relatively basic level, but that is reflected in the price. The food and drink choices in the restaurant were a little limited and expensive, in hindsight we should have sought our evening meal elsewhere. Overall, good value at the price

We were in a coach party visiting Normandy, basing ourselves at this hotel. The hotel provided a package of B&B, plus evening meal. Our somewhat soulless room with its one kitchen chair was clean and adequate, though, being on the top floor, some of the bedroom area enjoyed limited headroom because of the sloping ceiling. It was said to have been recently refurbished, but they must have missed the velux window, which had flaking paintwork. Anyway, the bedroom and bathroom were acceptable for the three nights we were there. On the first night, the room came with a small bottle of water. After that, you must provide your own, as I was told the hotel policy is one small bottle free ‘per stay’. The breakfast was very good, being a self-serve meal providing the usual array of breakfast foods and I have no complaints about it. Our evening meal, served in a separate area from the main restaurant, was another issue altogether. Having a special (price-focused?) package, our arrangements were not that provided to the hotel's other guests, so my comments should not be taken as a view on the hotel's normal evening-meal provision. I won't describe the food dishes we were presented with, other than to summarise our self-serve evening meals as very poor fare indeed and I would have never accepted such food if it was served to me in a 'proper' restaurant. Staff were friendly and helpful, though on at least one night there seemed to be a shortage of staff, leaving people queuing at the small bar. I would not chose to stay there again, even as a regular guest. However, I did notice that the car park and restaurant on Saturday night seemed quite full, so others may have thought differently to me.

My wife wanted to visit the Basilica so decided to stay at this hotel despite a previous bad experience. When we arrived the hotel still looked in need of renovations but we were checked in by the new manager. He told us that he was there to bring improvements to the hotel but we found the room still looking tired. What was really impressive was the standard and quality of the food both at dinner and breakfast. The staff were also really friendly and helpful, hence the 4 stars for the hotel. I believe that given time the new manager will also bring improvements to the rest of the hotel. This hotel is on our list to visit again in the future, hopefully next time it will get 5 stars.

We were a group of 17. Our reservations were for a one night stay. Unfortunately, the temperatures were high and the hotel only had select rooms with air-conditioning. It was uncomfortable, however, the staff made attempts to bring fans to the rooms. Dinner was very good. The biggest problem was the manner in which one in our group was spoken to by the staff. I realize tensions were high, but a staff member using profanity towards that person is unacceptable. For that reason I would not recommend the hotel.

Booked room and paid extra for breakfast. Clean enough room just no air-conditioning which is no big deal as Normandy does not get very hot. Very clean bathroom. Quite comfortable, therefore good sleep. The disappointment: Their breakfast is upto 10am.. having arrived midnight after travelling long with kids we had to make sure they got as much sleep as possible. Got to breakfast at 9:40am but there were no eggs, sausages or bacon left and nobody was bothered to replenish. Just had toast and coffee. At checkout, the lady at the reception asked if I was happy with everything- having shared the experience about breakfast, there was no apology, just a bland "there's nothing I can do, take it up with ********** since you did not book directly with us". Maybe this was a one off but you know how it is with negative experiences...