Holiday Inn Express - Akron NW - Fairlawn, an IHG Hotel

I did not fulfill my reservation because of an emergency on my party's end. I attempted a request of credit or cancelation charge as a courtesy being mindful of customer loyalty. To no avail. I attempted to work with Trip and the hotel and neither would consider any type of adjustment. Because of the lack of customer service in consideration, I submitted this review. I have spent an enormous amount of revenue with you both, as well as, loyalty. Thank you for reminding me in this day and age, customer service/courtesy no longer exists.

The room was not as clean as in the past stays. No vacuuming around furniture, fitted sheet won't stay on mattress. Water pressure not very strong and tub did not look very clean. No microwave to heat up leftovers. The receptionist st the desk are always very courteous and professional. The breakfast menu needs a little revamping. The hotel is my choice because of location and service, but the floor needs vacuumed completely not just the common areas.

The sheets and pillow cases didn't seem to have been washed, there were black mascara marks on them. There was hair on bathroom floor. The lotion, shampoo and conditioner bottles were empty on our 2nd morning.

Room was not clean at all. My sheets were dirty, blanket was dirty, there was hair on the bathroom floor, toilet seat was loose. The staff were nice. Breakfast was good. Parking was safe.

I wish they would have changed the sheets during our 5 night stay. The staff is nice and helpful.

Easy parking, quick check-in, polite and helpful staff. Room was quiet, tidy, and spacious.

I booked my stay through ******* (**********) and I paid at the property. No one was at the desk when I checked out so I dropped my key in the box. IHG hotels have always emailed my receipt - my email address is on file. They didn't send one - no big deal - but when I called the clerk told me that because I booked through a third party I would have to get my receipt from them. I explained that I paid the hotel and that they are to give me a receipt. I also explained that when I checked out there was no one at the desk so I dropped my key as the sign instructed. She told me on a Friday at 4:40 p.m. that I'd have to call back on Monday when a manager was on duty. If they don't have someone at the desk in the morning they should email the receipts..

Cleanest hotel I've stayed in without being so new!! Location was perfect for shopping, restaurants and more. Staff members were friendly and customer focused.

The front desk staff was great. Felicia was very friendly and accomadating to all our request