Las Dunas Grand Luxury

Dank aan het hele collectief voor het onvoorwaardelijk steunen van de uitstekende ontwikkeling van het ACLIFIM Art Festival, ik hoop de kans te krijgen om nog een evenement voor te bereiden in deze prachtige faciliteit.

IK ZAL DIT HOTEL NIET TERUGKEREN OF AANBEVELEN Ik heb het hotel voor de derde keer bezocht. In 2019 was dit hotel een oase van rust en van hoge kwaliteit. In 2022 heb ik activiteiten meegemaakt die ongepast zijn voor een 5-sterren GL-hotel: een groep van 40 onbeleefde Engelsen die een pre-wedding vieren in de tuin met luide muziek en schreeuwend tot 12 uur 's nachts, voetballend in de tuin, alsof ze waren de eigenaren, en schaadden het verblijf van de weinige Spanjaarden die we waren. Ik heb geen effectieve reactie gehad op mijn verschillende klachten. Blijkbaar waardeert dit hotel kwantiteit van gasten nu meer dan kwaliteit. Overigens zijn de medewerkers de vriendelijkste en meest professionele in het hotel en de enige die ik een 10 geef.

De faciliteiten zijn luxueus. Ik betaalde € 7.000 voor 10 dagen, maar rampzalig, gebrek aan personeel, er waren slechts 2 obers voor het hele hotel, niet genoeg voor een luxe 5-sterrenhotel, het was toen niet het moment om het open te hebben (eind februari ), en vooral Ze hebben een koffer kapot gemaakt en ze hebben de schade niet opgevangen aangezien ze zeggen dat het transportbureau volgens hen de beste was, voor die categorie hotel, tot op de dag van vandaag wacht ik nog steeds op een reactie van het management of een vergoeding en geen zaak, na het uitwisselen van 8 e-mails zijn we nog steeds dezelfde, de directeur zegt dat hij het eens is met mijn woede, maar niemand neemt de verantwoordelijkheid. Het lijkt ongelooflijk dat Healthouse Asunta SL, het moederbedrijf, het eens is met deze praktijken. Ik zal niet terugkeren naar het hotel en ik raad het niet aan.

The rooms are lovely & the setting is ideal, but that’s about it. The 1 restaurant (not 3) serves the same thing all day (same as a the room service menu) & is horrendously slow & over priced. The breakfast is slow & a very poor choice of options. The spa is fine if you like sauna/steam room but the pool/jacuzzi area is currently closed (they tried to deny it existed until I showed them the brochure from the room). For a mostly empty hotel the staff aren’t exactly jumping to help. Don’t bother trying to go into the indoor part of the restaurant - it’s empty & no staff go in there. It could be brilliant, but instead it’s a 3 star hotel in a 5* shell.

The room is lovely & spacious but be warned about the hotel facilities. There is only 1 restaurant which serves the same things for lunch & dinner so limited menu. There are 3 areas & in theory you can eat inside but there’s no one in there. Very slow service, took 30 mins for a green salad & drinks. The HealthHouse is currently closed so the indoor pool etc isn’t open despite there being a brochure in the room. The spa & treatment rooms are still open, but not the main indoor spa pool area. Nor is the Felix restaurant. Asked how to get to the pool/jacuzzi outside our room to be told that was for the apartments only. There is a main pool by the sea. You need a car as there are only a few restaurants in walking distance. For a 5 star hotel it has very limited facilities. Rooms are 5 star, hotel facilities are not. Ok for a 3 day break, but we’re staying a week & already running out of options.

Las Dunas is extremely elegant and comfortable. Loved our room, a suite overlooking the sea. The bed was very comfortable, the bathroom was large and luxurious. Las Dunas is located right on the sea, with the Gran Senda seaside path/promenade connecting Marbella with Estepona between the property and the sea making for wonderful (and mostly shaded) morning and evening strolls. We ate breakfasts at the spa's tables right on the beach and beside the Gran Senda, which is comfortably shaded by umbrellas and the lush foliage of the Gran Senda. It was a great experience. The clientele was also elegant, no rudeness or bad manners observed anywhere. The area in which Las Dunas is located, the "Golden Mile", is less crowded, quieter, and more refined than some of the other coastal resort communities of the Mediterranean. Great place to go if you want to feel "special" and for special occasions.

This is a beautiful hotel overlooking the sea with a wonderful Spa and pretty grounds. The staff were all very kind and attentive, they went out of their way to make our upcoming arrangements for a wedding memorable. We are looking forward to our stay here in May.

I travelled to Spain on my own to join a wedding party and was excited at the thought of a few days away from my family spent with special friends. The wedding party was staying at this hotel and on arrival everything seemed magical. Beautiful views greeted me and my room which was spacious and bright was ready upon arrival. I went to meet my friends by the pool and a few minutes later we went to sit at a table just outside the swimming pool located on the grass, front line to watch the waves and take in the sea air. We ordered some soft drinks and coffees and had a chat. One of my friends got up to use the ladies so we were left just the two of us when a gust of wind caused our umbrella to lift out of the base unexpectedly. My friends daughter who was sitting with me reacted intuitively and grabbed onto the pole but the wind was so strong that it caused the umbrella to fall on my right shoulder with a bang. Everything happened so quickly and in a matter of seconds and my friend who was walking back from the toilets ran into the restaurant asking for ice whilst a couple of waiters ran over and folded the umbrella. At no point did any of the staff ask whether assistance was needed and at that point none of us knew the damage to my shoulder. I sat there for a few minutes in shock from what had just happened and feeling grateful that the umbrella hadn’t landed on my head causing concussion. We spent the next 10-15 minutes observing the colour coming back to my face. I didn’t want to join my friends for lunch as my shoulder started to swell and I just wanted to cry so I urged them to go ahead and I started walking towards the room when a waiter ran after me and asked me to settle the bill. I was in total shock by the inconsiderate attitude, as I was clutching my shoulder which had already swelled whilst holding my beach bag trying to get to my room without crying in public. I went to reception and told them what had happened, how the umbrella hadn’t been secured to the base all the while tears running down my face from the pain and the shock and requested the manager call me. Approximately 30 minutes later the F&B manager called, I ran through the incident with her and she agreed that this was not acceptable. H&S was not adhered to and the staff were rude and inconsiderate, they should have called someone to assist and ensure no treatment was required. She would call me back.. I spent the next couple of days with limited movement and a huge bruise coming through and still no call from anyone asking if I needed a Doctor or assistance (as I mentioned I travelled on my own). I kept going to the reception asking to speak with the manager but he was nowhere to be seen the entire weekend. The staff at the reception desk were absolutely clueless and had no inclination to show any empathy or care towards their guest. 10 minutes before my departure on the Monday morning the manager arrived and after having insisted that I speak to him before I check out he