Gastgebruiker
25 augustus 2023
This place would deserve full five stars. Great location directly by the sea, lovely pool, even the studios are alright to Corfu standards. If it wasn’t the owners. Globetrotting the world, I haven’t experienced the rudest hosts and I can relate to every negative review under this site. We came to Arillas from Marathias and south of Corfu and stayed 4 days in Mirage studios. Every day we experienced a red flag situation with mostly Angela (my kids still talk about her like ‘that shouting lady’). Just a very brief list: 1. 35 degrees outside, we were passed the keys from the maisonette studio, entered it and the temperature inside was the same as outside. As I knew the studios were to be equipped by AC, I wanted to switch it on to cool down the room however I was not able to find the remote controllers. Went to Angela to ask for it who responded in a not polite manner that AC is paid extra 7 euros / day per AC and that I could find that information on their website. My bad, I didn’t notice such an information. Who could guess that if you pay 260 euros per night (!!!), the AC is not included. I do not mind to pay, however the way Angela talked to me was so disrespectful and unprofessional, that I could not hide the disappointment. 2. We haven’t received any proper welcome when we arrived. We just got the keys and that was it. Noone gave us any information about the restaurant, options of breakfast, opening hours of the pool, AC extra charge, wifi password. For every single piece of information, you have to go back to the bar and ask about it. I could live with if the following incident hadn’t happened. 3. My kids (5,7,10) wanted to experience ‘night’ swimming in the pool. It was exactly 9pm when they jumped into the pool. Within 5 mins the pool lights were turn on and at that point Angela’s husband approached us yelling that the pool is closed and the kids should immediately get out. Then he came to me, and with the same high pitch voice asked me that what sort of mother I am letting kids into the pool so late and when the lights in the pool are lit. If I want them to get killed by the electric shock. I could not believe my ears. I went to him again and politely asked him not to shout at me in front of my kids as they are scared. Angela’s was standing there as well and instead of apology, she just shouted back ‘No, they are not scared’. At that point I decided to submit my first negative accommodation review. 4. The next day – sunbeds next to the pool, we used the towel from the rooms for shading as the sun was shining on our heads. Again Angela’s yell from the bar area that the towels are just for inner use, for outside we have to use our own towels. 5. No mosquito nets on the windows neither on the doors (and no outside shutters), you just cannot leave the doors open overnight as swarm of mosquitos will attack in a second. They will do so anyway, even with the door closed. And I will stop here though I could continue with few more points.
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