Verified traveler
3 januari 2024
First, I'll start with the false advertisement about the indoor pool. I booked my room December 3rd 2023 and I received a phone call on December 28th from a lady that works for the hotel stating that the pool is not indoors but, is an outdoor seasonal pool and the lady was VERY RUDE over the phone. She waited weeks to call. She called on the last day I could cancel my reservation penalty free and two days before a holiday weekend. How was I supposed to find something different in less than 48 hours and for a good deal?!
We check into the room and we walk into the room and there's no balcony. I specifically reserved a balcony room for my autistic husband who needs the fresh air flow. The man at the front desk was VERY RUDE to my husband and myself when I brought the wrong room situation up to him. I was OVER CHARGED for my room by over $40. The lock on the room door is broken, ice machine didn't work, Wifi didn't work very well, if at all. Elevator is scary, I don't recommend riding in it. I've never heard an elevator make those kinds of sounds. Coffee maker in room was broken. There were stains on the carpet and the bathroom sink wasn't very clean but, otherwise, the room was pretty clean.
Vertalen