Senza Garden Holiday Club - Ultra All Inclusive

NOT A 5 STAR! I would be kind and say 2 star at best. Where do I start…. The hotel room was crawling with ants, the shower was covered in limescale along with missing tiles, the sink was barely on the wall as it was just welded to a rod and filler which was barely sealing it to the wall at all. The floor in areas was lifting, the beds looked already used as the bedding wasn’t neat and was Infact dirty with staining and visual dirt. The toilet still had previous users stains along with female sanitary products in the toilet bin. The walls, floors and windows were very very dirty. There was no safe to secure any valuable items. We raised these issues to staff who got very loud and angry about this and we were told we haven’t met our LoveHolidays rep yet. We didn’t care about a rep but we were told if we don’t have a meeting with him he can cancel our transfers back to the airport including our flights! Apparently the meeting was to confirm our transfers and flights (which I’ve never heard of) so we had a meeting and it was to try sell us excursions and group trips etc. we requested our room to be changed to which they told us this wasn’t possible so we asked for cleaners to attend to our room which we were told the rooms are only cleaned every two days. We went back up to our room to have a look online at other options but there was no wifi. We come back to the lobby and they told me it was a charge of £41 for the weeks worth of wifi to which I told the receptionist I only needed it for the afternoon. I was made to pay the full £41!!! We immediately booked the earliest flight home (the next morning) and we slept ontop of the bed in our clothes until we could leave as the sun come up. The hotel refused to book us a transfer to the airport until another member of staff intervened. We had to pay in advance a sum of £113 for the transfer which then took us to the airport. Highly highly recommend staying as far as you can from Senza Garden. Our 7 day all inclusive lasted less than 40 hours! Disgustingly rude staff, disgustingly kept facilities, disgustingly kept rooms, disgusting place to be.

DO NOT GO TO THIS PLACE ITS A DIRTY DUMP. If I could give a zero i would. Absolute shocking disgusting place. A right state, filthy rooms, sewage coming up through shower, human hair and filth in bedrooms. Dirty beds. It's supposed to be a 5star and when I spoke to reception his reply was all hotels lie. I wouldnt pay even 1p to sleep here and refused. I slept in reception until morning then we paid to go to a different location. There are chickens running around crapping everywhere and I can not describe the horrific smell.

I booked before I read reviews, thos is not a 5 star, the room was not as advertised it was so out dated and dark the view from room was good though. The staff were very helpful and friendly but things let the ace down only 1 bar staff meaning ques of up to 30 people waiting to get drinks, the drinks in bar area coffee ect were above a drain which stunk really dirty and could of been sorted if cleaned with some hot water. The toilets for the bar and pool were not regular cleaned. Food was really good. The whole place is situated in the hill side which is lovely but every thing is spread out so you will be walking up steep hills

Whilst I write this review (still here sadly) there is a dead rat outside my room… also outside my balcony there is a towel covered in poo… This has to be one of the biggest let downs I have ever experienced, the hotel is dirty, and so dated, the hills are so steep and everywhere! The food is absolutely vile, chips and rice are the only semi edible thing, A staff member actually asked if I was pregnant? I’m a size 10 woman and he laughed??? So offensive! The drinks were covered in flies, something died near the pool bar and it smells worse every day! The rep is vile and wears red leather shoes - avoid him he’s very angry! The rooms are terrible we have stains on our floor, holes in the ceiling, air con is taped on, The taxis are a rip off here they charge double what the people charge to come home, we’ve had to go to Alanya every night to eat food, They advertise a different hotel in the lobby! Absolutely shocking! Cried on the first night - and the drinks are 90% sugar 10% sad. Everyone runs in the restaurant at 6.30 and people fall over it’s like titanic it’s so tragic. Worst. Holiday. Ever Will never use love holidays again.