Gastgebruiker
12 januari 2023
First let me say that we travel a lot. My comments are coming from years of global travel experience and I do not enjoy leaving bad remarks, especially when the hotel has a lot of great qualities. I am saying there things to help actually. Hopefully you can take this as constructive criticism to improve things. I have never stayed at any hotel with the walls so thin. We could hear every single thing happening in the room next to ours. We heard them talking, snoring and walking. We even woke up to their alarm on their phone all 3 nights of our stay. We had to call the front desk several times because they were up until 1 or 2 am talking and we couldn’t sleep. There are ways to add soundproofing and I really think it’s time to consider doing it because it’s ridiculous how thin they are. Also, the mattress was horrible. The pillows were even worse. It was like sleeping at a cheap motel. There was no way to adjust the pillow for comfort. We slept terrible and woke up with aches every morning. The front desk said they used to have a pillow menu but stopped because of Covid. How the heck does Covid affect a pillow option? Sounds like an excuse to me. There should be a pillow menu back in place by now. The furniture is old and worn out. There are water marks because it’s not commercial furniture that can withstand lots of use. The lighting in the room shouldn’t even have passed inspection. I’ve never experienced this low level of lighting in a room. I have perfect vision and I had to use my flashlight to read the hotel brochure at night. No lie! One of the lamps was broken in my room, but even if it worked, it wouldn’t have helped much. All the lightbulbs are yellow, low wattage, and on the perimeter of the room. There is no lighting in the center or above (from the ceiling). Again, I have never been to a hotel room that didn’t offer lighting from above. The room needs to have a few recessed light fixtures installed with LEDs so people don’t feel like they’re in a bat cave. I understand that the theme of the hotel is supposed to be haunted and eerie, but there are ways to achieve that while still offering sufficient lighting . The bathroom sink was clogged and unusable. I didn’t bother to report it because I didn’t feel like having someone come to my room to fix it during our stay. I forgot to mention it on our way out, so I’m doing it now. I highly recommend that you stay overnight in this room (#2021) to see for yourself. It’s unacceptable to have people pay such a high price for such a low quality of accommodation. On the other hand, service was very good. They offered us welcome drinks upon arrival and everyone was pleasant. The restaurant was also nice and the food above average. The lobby and decor of the common areas was very well thought out and felt authentic.
Vertalen