Gastgebruiker
1 maart 2024
Pros: - Excellent beach proximity with clean shores, ample seating, umbrellas, stunning sunset views, and easy access to Lio beach. - Abundance of restaurants in the vicinity. - Reservations staff (Ms. Ehzyl) and Front Office staff (Ms. Shaira) showcased efficient work, prompt decision-making, and exceptional customer service. Cons: - Requested connecting rooms, received non-adjoining rooms on different floors despite advanced booking. - Initial room had unpleasant odor, leaking air conditioning, and insect presence. - Engineering attempted fixes while we were out, but water leakage and odor persisted. - Overnight Front Office staff (Shaira) was swift in addressing concerns, successfully resolving issues within 45 minutes. Breakfast: - Limited breakfast choices presented as a buffet, lacking proper ventilation, leading to lingering food odors. - Poorly managed breakfast venue, including incomplete table setup and delayed opening times. Guest Room: - Room floor was sticky and dirty. - Thin and flimsy hotel slippers. - Absence of face towels, only bath and floor towels provided. - Clipped fingernails under the lamp desk - TV has no channels Overall: - Attractive location. - Staff displayed kindness, but additional hospitality and professional development are required for a more satisfying experience in the hospitality industry.
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