Sge Esplanade Hotel

well well well ,my oh my you all know how to treat your guests, Jenn and Alan Robson would like to say a big thankyou to Suzie and the hotel staff team, we could not fault your hospitality, cleanliness, food and how it was all presented, so compliments to the kitchen technicians too, the hotel is situated in a beautiful area ,and we have had such a fabulous time. if we had to make a criticism it would only be to say,,, that we did not want to leave but we had to. we will come back and see you all next time and we know that there will be a warm welcome, more fine food, as well us undying friendliness and hospitality. Coming to our dining table each day morning and evening was Suzie the overseer,,, to ask if things were ok ,what a nice thing to do indeed, it made us both feel even more welcome and valued indeed. we will spread the word to our family and friends ,and hopefully they will come to you lovely hotel and its kind staff teams. Kind Regards to you all Jenn and Alan Robson, Newcastle Upon Tyne, England

The minute I walked through the door I knew it was a mistake. Absolutely the worst hotel I’ve ever stayed in. Room was dirty ( two housekeeping staff on that day to do the whole hotel), bath panel wasn’t even attached to bath properly, bed was seemingly made of concrete as when both of us sat on it there was no give, sleeping on the floor would have been more comfortable. Paper thin walls which meant I felt I was part of the fight next door at 2.30 am this morning. Dirty windows, no proper curtains which meant light got into the room all night. Cleanliness in the bathroom left a lot to be desired. The lounge was extremely tired looking, mismatched furniture, stains on chairs and despite being a Saturday night, no tv on and music was turned on at 8pm. When I approached reception with a problem, they didn’t know how to rectify it and was pretty much shrugged off. The only thing going for the Hotel was the garden leading onto the promenade.

Just done 5 day tour with caledonion travel. Hotel situated within yards of river clyde. It is clean and tidy. Rooms are compact but manageable even with limited mobility. Its not suitable for wheelchair users. It has a downstairs lounge area and lounge upstairs with a balcony. This is also the concert room. Entertainment on 2 nights but leaves a lot to be desired. However not many people attended it. Food overall was good but some days better than others. Didnt scrimp on bacon or meats. Suzy the manageress ran the hotel with her staff who most were good. Got piped into the dining room when haggis was on the menu. Also a mention to our driver Alan who kept us entertained on the bus. Tours out were decent but the tues was a washout. Overall good 5 days away.

Just spent 5 days at Esplanade Hotel on a coach holiday. What a little gem. Rooms spotless & food excellent. 10 minute stroll to ferry & town centre, plus views from front of hotel were stunning. Suzy & her team could not do enough to help. Thank you for a wonderful break.

A wonderful place if you want a traquil, peacefull holiday. stepping out the front door you are overlooking the river Clyde. Situated to the front of the hotel is wonderfully kept gardens with plenty of sitting places. Outside the front gate you are on the esplanade with a level walk into the town. Suzy has a wonderful staff and nothing is a problem to them. This is my first review of this place but keep watching for my next one as I am definitely returning there

Lovely hotel. Stayed for 2 nights as was going to Queen's Hall for a concert. Room was lovely and clean. I believe the hotel is being modernised . Didn't book breakfast but wish we had as heard it was very good. Had lovely views and was central to shops, buses and ferry. Would definitely stay again.

All round excellent! Despite poor weather a coach holiday to remember - thanks to Susie and her team & Alan our driver, Caledonian have a winner here, especially if/when access to the hotel is improved. The Esplanade is spotlessly clean and meals are real quality.

My mother and I turned up for a 2 night stay. Having not been back to Dunoon for 30 years. We had booked The Esplanade as my mother had stayed there over 30-35 years ago. The view from the room and grounds looked amazing. Upon arrival we were not impressed with the hotel. We received the key for the room and went to view. After going up the smallest of lifts through many small winding hallways and up and down many stairs we arrived at the room. The room seemed clean very old with mismatched furniture. The room was of very poor quality. The view was absolutely stunning. There was a lot of building work going on in the street. Walking back through the entertainment space which felt like an old folks home. The balcony was old tatty and dirty. We returned to the reception and gave back the key apologising that we could not possibly stay. The hotel was not up to our standard and the web photos were deceiving. They also only did food at breakfast. The owners were not there and the receptionist refused a refund. I emailed and got no response. I contacted my bank as the hotel had taken the full payment. Having then emailed the hotel again to inform them of my actions. They called me this afternoon and refused point blank to issue the refund as apparently you’re not entitled to have standards. I am leaving this to the bank to sort out. I had advised the hotel that I would post this negative review if they did not issue the refund!!!

Booked 2 nights. Stayed one and even that was too long worst break ever not clean menu terrible room tiny mattress needs replaced springs long gone not accessible as descibed in info staff lack experience and knowledge of how to cancel so we had to stay first night because no manager available have been issued a refund but have to wait and see if it comes was offered another stay complimentary but it’s the whole place so pointless and now they have been threatening me with legal if I leave reviews on booking sites that’s customer services for you so my advice is if your old and infirm or disabled with limited mobility don’t book because it’s not really accessible as stated and carpark on a hill ,I even emailed ahead was told yes then manager has since told them off because we were not the only one informed wrong information and the final straw was the breakfast waitress was excellent Laura food was good but the Rat wasn’t nice to see running about and when the manager was informed she said you sure it wasn’t a robin ,I’m now waiting for their lawyers to contact me will update in due course