Grand Ambassador Hotel

The hotel is at good location as well as its very neat clean and comfortable. The staff are also very polite. I really appreciate the service they provide us with warm welcome in the reception. I recommend this hotel for budget friendly, comfortable and peaceful stay.

Not good environment  No WiFi  Noise all night

Better than expected. Good location. Value for money.

GOOD SERVICE

這個酒店非常差，差在酒店經理，我定錯，多定了同樣的房間，他不肯退，不肯退就算了， 某天凌晨4點多要我拿護照下去，説有人要房間，可以退了，但是等拿到護照偷偷辦理入住後，又説他們領導不同意退款，我當時睡得迷迷糊糊，英文也沒太清楚，真的，印度經理，太噁心了

服務很好，寄存了行李。 早餐也很不錯，離地鐵站很近，出去玩也很方便。

設施齊全 衞生乾淨 環境有優雅 服務周到

總體來説還可以，性價比高

We stayed at Grand Ambassador Hotel from 12th May to 13th May 2026 and unfortunately had a very disappointing experience during checkout. We were charged AED 91 for a very minor blood stain on a pillowcase, which happened because of my husband’s beard after shaving. We understand hotel policies regarding damages, but charging such a high amount for a small washable stain felt unreasonable and unexpected. What made the situation worse was the behaviour of the reception staff member, Ms. Sabita. When we politely tried to explain the situation and requested reconsideration, her attitude was rude and unprofessional. Instead of handling the matter respectfully, she repeatedly insisted that we had to pay the charge without properly explaining the policy. Since we were in a hurry, we paid the amount, but we left feeling very disappointed. On the other hand, we would like to appreciate the hotel bar staff working during the night shift, who were extremely respectful, friendly, and welcoming. We had booked two rooms, 509 and 510, and also spent money at the hotel bar. This was not our first stay at your hotel, which makes this experience even more upsetting. We have stayed at many hotels before and have never encountered such a situation over a minor stain. We kindly request the management to explain the reason behind such excessive charges and also ensure that front desk staff are trained to communicate with guests professionally and respectfully. Sadly, this experience ruined our visit, and based on this incident, we would not recommend this hotel to others.