Gastgebruiker
18 maart 2023
The apar**ent was nice however, quite outdated furniture, stained sofas etc and not enough crockery or cups for the whole group. The service afterwards was appalling. Firstly, they increased the deposit needed from 1000 AED to 2000 AED without any notification, despite posters next to the desk stating only 1000 AED was needed. I wasn’t too fussed about paying it because I knew our group wouldn’t cause any damage. However, after returning home i realised I was only refunded 1/3 of the deposit, obviously shocked at being charged 1300 AED I contacted the company to ask for the details. They provided me with an invoice of charges, I asked to see evidence because I was unaware we had caused damage but they have since ignored my emails and refuse to provide any evidence or photos of the damage we apparently caused. So all I can say is if you’ve already booked this place definitely pay the deposit on your credit card, I’ll be attempting to get the money back through them (probably won’t happen) but also be mindful of staying here at all. I wouldn’t recommend after being ignored and unfairly charged!
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