Palette Phoenix Hotel

Very terrible experience with the front office/reception and house keeping guy. They called me and informed me that I will have to pay 200aed when checking out because they claim I have soiled the bed sheets so I either have to wash it by myself or pay 200aed. I asked him which hotel tells it guest to wash bedsheets just because it got dirty. And the room they gave me which was M02, there were lots of cockroaches and bedbugs in the room. I am not coming back again

Veery dirty hotel! Not friendly staff. Didn’t clean the room, very noisy -you can hear all the guests, the elevator, the plains…you can not sleep there. The smell of cigarettes everywhere!

The room was otherwise fine, but there was no hot water during my stay, which was very disappointing. Unfortunately, when I reported the issue, the staff were unhelpful and did not resolve it, which really affected the overall experience.

The location of Phoenix Hotel Dubai is not the most favorable, and it didn’t really feel comfortable to walk around the area. The room itself was clean, but the noise in the hallway was constant and quite disturbing, especially at night. During my stay, I didn’t receive any towels, and housekeeping never came to clean the room, which was very disappointing. Overall, this is a place I would book only in an emergency or if no other options are available.

Hotel was cheap but no parkings provided and it was tough to find parking for our car which wasn’t ideal.

It doesn't look like Hotel, small entrance, and first thing you see is Restaurant. No one at the entrance, no one was available to help you open the door. Reception Lobby is way too dark and depressing. No water (on request, got received after 2/3 hours), no coffee. Extremely poor service.

Our bathroom ceiling dropped water a lot and they dotd

The hotel is strategically located. If you are doing business in Deira Souk. The service could be improved and the last day they put us in a room that was not functional but later transferred us but the fact that they put us there when they had other better functional rooms was already off. Service is not so good. Cleanliness could be improved.

The hotel phone was broken and the door to the room jammed. A lot of renovations need to be done but great location.