Richard B
22 juli 2024
A hotel with no hotel staff - felt a bit strange. Everything is done through the restaurant, so if the restaurant is closed you’re on your own. It all worked fine for me (check in at the bar, given key, told how to get to the room) but I’m not sure what would happen if you got delayed on your journey and arrived after the restaurant had closed. You are sent a detailed email with all this a couple of days before, but it does seem to be putting more work onto the guest than is usual. Staff were friendly and helpful, breakfast was great (must pre-order the night before, including time, which some might find a little restricting) and there were no problems during my stay. My room was at the top of the building after four long flights of steep stairs, and I only noticed there was a lift on the last day. A huge fan was provided in the room, which was very welcome (very hot, close nights) but the window only opened a few inches, so the room remained stuffy and hot. Overall, a pleasant stay. The bed was comfy, the room clean and modern, Wi-Fi good and nothing to complain about. And yet the experience felt remote - it had a do-it-yourself feeling, rather than the welcoming feel of a normal hotel. Certainly no reason not to stay there, but I think I will look elsewhere next time. If I’m paying £100 a night, I’d like to think the place was staffed 24/7, not just during restaurant opening hours - and closed all day Sunday. Premier Inn/Travelodge offer a better welcome, make you feel more ‘looked-after’ and are significantly cheaper. Sorry to sound negative, but that was how it made me feel.
Vertalen