ELC Da Nang Hotel

The hotel's breakfast is exceptional, and I can't fault them in that regard. However, the furniture requires better maintenance, and the cleanliness of the units could be improved. The lack of a dedicated concierge was inconvenient, as I had to handle my luggage independently. Although the staff eventually assisted me, they could have been more proactive in providing assistance to guests. Due to unforeseen circumstances, my bus was delayed to the hotel. I contacted the hotel to request either a one-day postponement of my booking or a cancellation, but both requests were denied. Consequently, I forfeited a fully paid day of my reservation. I believe the hotel could have demonstrated greater flexibility and understanding in this situation rather than prioritizing financial gain. During my stay, my daughter's birthday occurred, and I kindly requested the staff to simply assemble and sing "Happy Birthday" to her, which would have taken a mere two minutes. Despite their initial agreement, they failed to fulfill this request. Overall, based on these experiences, I am unlikely to return to this hotel in the future.

location near the beach and night market and it’s convenience to go around, only the bath towels have some smells that’s smells like not wash it clean, and the pic is the nearest beach from the hotel

Good service and location