Gastgebruiker
5 mei 2024
We stayed here for a football tournament local to this hotel, including 8 other families, all of which experienced the same as us during our stay. Extremely rude staff from the minute we all checked in. We had a 7 month old and no help was offered just rudeness considering there was no lift and out of 8 families we stayed with we were the only ones on the first floor. Another family had booked for 4, however, their daughter didn’t end up coming at last minute. On arrival they booked in but said that there was only 3 now and the lady on reception was abrupt stating that they should have rang ahead and told them and they wouldn’t have bothered to make the additional bed up. We all said that our rooms smelt of sweaty teenage boys and were unbelievably hot. We went to the bar after we had all checked in, only to be served drinks in plastic cups. However, when asking for a non alcoholic drink they gave the glass bottle and plastic cup for you to pour yourself. Everything about made it no sense. During the evening we popped over to restaurant/bar which is separate from the hotel for a few drinks, again the staff were no better in there. We were again greeted with rude staff, telling us not to sit in places as they were setting up for breakfast the following day….it was 8.25pm and the restaurant didn’t close until til 9pm. We were only trying to sit by the windows to keep an eye on our children who were playing outside. We were also explicitly told at check in when booking breakfast for this morning not to be late as they couldn’t fit us in if we were late and it was wrote on our hotel information and handed to us. However, when arriving at breakfast this morning a few of us were told we had no bookings! Basically customer service at this premier inn is non existent everywhere you go and we paid £150 privilege! Needless to say we wouldn’t stay here again.
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