Sukhwant Kaur
24 februari 2024
We got a very warm welcome upon arrival at the hotel and were given lots of help and advice. We were given an option to upgrade to a room with a view but we declined as we felt £228 on top of what we had already paid was a bit steep. As it was, our room was on the side of the building and we could see the main canal anyway.
The room was clean and nicely decorated but quite small. We booked an executive queen. There wasn't any space for our luggage and only a small area to hang clothes on which basically took our coats. I'm not sure who needs a full blown ironing board. We could have done with some English breakfast tea though.
The shower room was quite spacious but lacks privacy due to being very close to the bed and only being separated by an opaque screen.
The beds were comfortable although the pillows too soft. The temperature was way too high and we had to open the balcony door at night. We liked the hotel but felt the room was a let down and definitely not 5 star.
Breakfast was great and the restaurant staff were friendly and helpful. The only time we were let down by staff was when being served at the bar by an older Italian gentleman who was very impatient whilst I was choosing my wine and started to serve another lady in the middle of our order. He was a little abrupt and made us feel like we were inconveniencing him.
Overall, the location is great, the majority of the staff are wonderful, the breakfast is lovely but the room lacked space and overall comfort.
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