The Ennerdale Country House Hotel ‘A Bespoke Hotel’

Shocking experience! Firstly the trip booked stated 2 breakfast plus 2 evening meals , this was not the case with the hotel stating it was bed and breakfast only, I would have paid the lower rate if I knew this ! The room was then absolutely filthy and had a mattress at least 5 years past its best , solution to this was a mattress topper that really didn't help... The walls are paper thin and the noise from above was just ridiculous, sounded like a clog dancing contest .. Worst bit of the whole stay was the bathroom , you needed a shower after leaving the room never mind as you were in there , the floor tiles were all smashed and sharp and the grout was just black ( lifted the shower mat from the floor after taking a shower and it was filthy ) there was mold all over the skirting board and the shower didn't work correctly ( I have a video to show ) The room ( room 30 ) needs taking apart and starting again ... nobody should be allowed to stay in there ) I will be contacting the hotel separately and I believe a full or partial refund should be offered !

I unfortunately don't drive so had a bit of a hike i.e. walk to the hotel, if I had knowledge of local taxi firm I could've been faster.

I am a semi regular now with work and have to say this place now feels like home from home during the week. Evening meals are great with huge portions and the staff are unbelievably helpful with everything and anything. The grounds are fantastic making it a lovely setting and the fells are only a stone's throw away. Top place and I will continue to return.....

Wonderful. So comfortable and friendly and helpful with a really excellent breakfast and dinner. Nothing is too much trouble. Comfortable beds, proper large fluffy towels, a lovely garden and plenty of parking. Ideal location for Ennerdale lake and the surrounding area, which is lovely. Whitehave is a gem of a town. We have already booked our next stay.

Currently staying on a two night package. Great value for money. Ignore the negative review, some people just like to moan. Yes the building is old but not everything needs to be brand new etc. Food is AMAZING and the whole vibe of the place is great. Staff are AMAZING, nothing is too much trouble, they just done stop. Really enjoyed our stay and we will be back.

Friendly and helpful staff, great dinner, comfortable beds, but rooms need a bit of care. All the staff we met were friendly and helpful - from the Reception staff to cleaners and restaurant staff. We stayed on an all inclusive basis, so had unlimited tea and coffee and wine/beer in the evening. Lunch and dinner were great - fabulous choice and quality for dinner, with nice soup and sandwiches for lunch. Breakfast was fine, good selection but the quality wasn't as good as dinner - hash browns were rather greasy and poached egg tasted quite vinegary one day. The staff were very accommodating of my husband who is intolerant of carbohydrates (bread/potatoes etc). The bedrooms were comfortable, the bed and pillows were great, but the rooms needed a bit of attention. A lot of the hotel doors had an extra hole that had been filled, near the handle, the bedside light was so dim you couldn't ready by it and furniture was a little dated with just 1 bedside table in a triple bedded room - but this all costs a lot of ££ to get sorted. The kettle/tea/coffee/biscuits were good, the rooms were clean and tidy and the bathroom was pleasant enough. Great hotel for a couple of nights away, close to some lovely local spots and walks. Would recommend staying here.

Walking in the hall way to reception is fine and staff are fine. The Room was extremely tired, no not even tired, broken, the bathroom lights look a few seconds to come on, rusty and half working bathroom taps (the chelatest ones they could find 40 years ago) the teaspoons were dirty where the cleaner had just rinsed them in the bathroom sink and I dared not use the mugs after noticing that. The cheapest pine furniture that one could buy and it is completely utterly all bashed and beaten to death. Nothing other than worthy for the skip. Wardrobe was missing handles etc too. The curtains may as well not have been there as car lights shon through all night and it was as if they cars were 2 meters away it was so noisy. The TV in the room is the worst I have ever seen, 2002 is asking for its cheapest tv back… The building itself needs a load of work done to it, the beams when you walk in are rotten and clearly need immediate replacing. There are some outbuildings with falling down roofs which is clearly very dangerous. The This would be fine if I spent £10-15 to stay but unfortunately it was a huge amount more. Again nothing on the staff but this place was seriously a huge let down. Will not return and advise others not to risk it either.

Enjoyed my 3 night stay overall, staff were all lovely and room was a good size. Property is dated but this is reflected in the price. Main problem as I was there on business was lack of wifi. It didn't work in my room or the bar and was very patchy in other areas, which I was told was normal. The window frames in my room were rotten with water coming in, noisy plumbing system. No hairdryer in my room although may have been available from reception, I didn't ask. Decent breakfast and dinner. Breakfast was only served until 9 am which I felt was a little early for a weekend.

Wow! I have to write a review because our stay was just perfect. We had read the negative reviews before we left and were a little anxious, but they are honestly not worth the read. The room was absolutely stunning - wooden beams, balcony with beautiful views, a whirlpool style bath, lovely and warm and spotlessly clean. Breakfast was delicious. Couldn't fault it. The staff were really friendly and helpful too. We will definitely be back! Had the best time!