Great Wolf Lodge Colorado Springs

Having to leave a bad review makes me really sick. We were looking forward to this stay. First the positive, it is in a great location . The waterpark is perfect for kids of all ages. There are several restaurants inside, Magiquest, and other fun things. The rooms were clean and the beds were comfortable. However, the bad… paying premium prices you expect premium service. The air conditioning did not work in our room. We realized this around 9pm when it never cooled off. My husband reported this. They sent someone to fix it. They “pretended” to fix it. We ended up having to get a fan. An hour or 2 later, a burning , rotten smell began to leak into the room. My husband calls them again. They come back and say that it is way hotter than the hallway as they begin to “fix” the problem. I overheard something about lime in the pipes or something causing the smell. They “fixed” the issue and left. The smell took forever to go away… the air still did not work properly.. and what should have been the restful night we paid for turned into only a few hours of sleep. No offer to move rooms. We had a 12 hour drive the next day and this was suppose to be our enjoyable stop. The next day, we notice a $60 charge we were not expecting. The 3 towels that my children used at the pool.. and returned.. were charged as if we took them. My husband called, gave the time stamp of when he returned the towels so they could look on the video…he even scanned his bracelet. They are suppose to be looking into the matter. You will be charged for parking as well. I would not recommend this hotel and we, who travel often, will not stay here again.

We spent a wonderful weekend here for my daughter's 11th birthday! From grandparents to kids, there were activities to keep everyone entertained. It was especially helpful to not have to worry about the weather during planning, as everything is indoors! The kids LOVED the waterpark, and I found the family Adventure Park Pass to be an especially great deal as it covered unlimited mini golf, ropes course, rock climbing and bowling for the entire family for whole stay. We definitely got our money's worth! With the Adventure Pass + Paw Passes for the kids, our stay was jam-packed with things to do. The room was also nice and comfortable and the staff was super helpful and kind. We will definitely be visiting again.

The staff is always amazing but it’s the upcharging that corporate places on everything that dampens the experience. Parking is listed as free here but is now $15 after 30 minutes of parking. So, $15 for every 24 hours. A very disappointing cost when paying $300 or more for a room. Everything is over-priced. The food, the candy, the arcade. So, unless you mentally prepare for this as a parent, it can be a real bummer.

With all the $ your corporation is making, the least you can do is spend some of your profits to either clean or replace the lobby carpeting. You hold many social activities in this part of the resort for all our children and they must sit & play on this filthy & disgusting carpet. You as the CEO should have your family experience this disgusting situation. I am positive you would then have this problem addressed. Corporate greed or poor maintenance management? Either way SHAMEFUL.

Day trip to the Great Wolf Lodge with 2 teenagers. It was our first experience going to a Lodge. Right off you can see the allure of going to this with young kids. Everything is set up to bring various experiences to kids whether it's using a wand to interact with things in the Lodge, bowling, mini-golf or building a bear. Our kids were diffidently on the older side but they enjoyed the water park, bowling, mini-golf and laser tag. We had pizza for lunch and it was very good. Overall it was a fun experience for a day.

I so badly wanted to love this because I have heard such amazing things about it. We booked a fairly last-minute trip here a couple of days ago and noticed there was actually a discount that was available. So, what better time to book, the discount made our booking about 35.00 cheaper which seemed significant. After going to the checkout to pay for our one night stay the total then jumped back up almost 40.00. The extra 40.00 charge that increased the bill was for taxes and resort fees. Thats fine I guess but seems like a steep charge for an already expensive stay. Upon arrival there was a huge line that was moving extremely slow, making our total wait time almost 35 minutes. I know that may not sound like a lot but in the grand scheme of things when you know you consistently have a high volume of customers (I know this because during our 24 hours here the line was so long a huge amount of that time) efficiency is super important. Not to mention this was a Sunday so in theory you would think this would have been a "slower" time for check ins. I can't imagine what the line is like on a mid-weekday or a Friday or Saturday. I was also bummed that after I waited almost 20 minutes in line, I reached a sign that said I could do a mobile or express check in at one of their machines. That would have been great to know from the moment I walked in the door. It seemed as if no one knew this machine was there except for one other family that had used it at the time I was waiting in the line. After getting to the front desk the lady checked us in then said that we didn't pay for parking???? I asked we have to pay $15.00 for parking. That seems so outrageous when we already paid for our resort fees etc. I could understand that charge for the customers who are coming just for the pool use. But not for your customers who are already paying a resort fee. The pool was fun, the bleach was so strong that the fumes made my eyes burn almost immediately upon entering the pool area, but other than that it was fine. The adventure park is much smaller than I anticipated and with a 3-year-old there was a plethora of activities he could not participate in which was a bummer but really, they should just have more activities for kids of all ages if possible. There was a mixture of options for food but not many or any healthy, organic, or dairy free options (ice cream). Overall, for our 24ish hour stay we spent almost $700.00 by the time we did the arcade add Ons, build a bear etc. With that being said I would have definitely chosen to do the upgraded package and that likely would've saved us a couple hundred dollars. Uncertain if we will go back but we were able to create some memories. I think for the price I would probably choose to go on a trip to the beach and spend a few hundred more since we weren't far off cost wise on what we could've spend on a family beach trip.

Reasonable priced, conveniently located, clean slightly outdated room. Comfortable beds. Fridge, microwave, Mountain View’s are kind of exaggerated. You’ll have view of your car. Cafe and bar there I think is one person doing it all because only person who eventually showed up was front desk person. We were however there on a Wednesday evening.

Great Wolf Lodge is such a fun place! We went with our two kids and their grandparents for an early Christmas celebration. We only went for one night. We did the early check in option which gave us plenty of time for all the activities and swimming. We all loved it. It is a wild and happening place, so I don’t recommend for a relaxing trip. There were a lot of fun extra activities for Christmas. It was super festive and fun.

Only good part was the indoor water park, which has fun slides. If you want to do literally anything you have to pay at least $10 per person, which is the case with the rope climbing course (which you might as well play on a park play structure), mini golf, and the even more expensive “magic quest” thing they have in which you have to buy a wand to do anything. The whole place has a weird vibe, like a children’s book on crack, everywhere you go is sensory overload, it almost feels like a fever dream. The food service is awful, you have to pay $20 for a school cafeteria quality burger that takes half an hour to be ready. And, you have to pay for the equivalent of a free hotel buffet. The “king” sized bed had barely enough leg room, feet kept hanging off the edge, the sheets aren’t nearly long enough. They charged us extra for a “Mountain View”, in which ended up being a “industrial roof view”. 1000% not worth the price, don’t go here.