The Deutz, a Tribute Portfolio Hotel

Have stayed here multiple times on business trips but think this has been my last unfortunately. Positives: Good Location for the Messe/trade show hall Wi-fi was ok Staff seemed polite Negatives: Rooms are really scratched and marked and not cleaned properly, looking really run down. Small space in the room, bland and boring, no decor. Terrible soundproofing, can hear everything. No kettle or coffee machine in the room. I asked reception if I could take a coffee from the breakfast room even though I hadn't booked breakfast, she said 'sure' implying it would be free but I was charged when leaving. Area seemed a bit unsafe, lots of unsavoury looking guys hanging around outside. Bar wasn't open.

We did not have a great time in Dorint an der Messe Köln. First, I did not think that we were assigned to our booked room type. We have booked the superior room, however, the hotel gave us a room that was identical to a comfort room as shown on their website. The staff insisted that a superior room was given to us, but the size of the given room was clearly the same as the comfort room type. In addition, poor hygiene of the hotel restaurant was noticed. We had breakfast in the hotel for four days, in two of the four days, we saw a mouse crossing in the middle of the restaurant. Other customers and even the staff also noticed that. We were truly concerned about the hygiene for the catering area. I would appreciate if there comes any follow-up action for these problems. Thank you.

Have stayed here multiple times on business trips but think this has been my last unfortunately. Positives: Good Location for the Messe/trade show hall Wi-fi was ok Staff seemed polite Negatives: Rooms are really scratched and marked and not cleaned properly, looking really run down. Small space in the room, bland and boring, no decor. Terrible soundproofing, can hear everything. No kettle or coffee machine in the room. I asked reception if I could take a coffee from the breakfast room even though I hadn't booked breakfast, she said 'sure' implying it would be free but I was charged when leaving. Area seemed a bit unsafe, lots of unsavoury looking guys hanging around outside.

Very fresh, clean and big rooms. Breakfast ok but nothing for vegans. They changed towels every day even though they were hanging, which is not sustainable. 10 min walk to the Köln Messe.

I booked for 2 nights in the middle of November 2021. The photo in the booking looks great - the superior room. However, when I arrived at the hotel, the room type I was given looks exactly like the essential room (which is cheaper). The hotel staff was nice enough to check. And checked they did, but told me that the room I was given is indeed the superior room. They only relented and brought me to the correct room type when I showed them photos as marketed on the ******* page. That was then I was told that there is only one room in the entire hotel that looks like the photo marketed (room 94 on level 1). Everything was well until midnight when I realise that my heating system was not working. That was when I was informed that the hotel does not have heating at night, heating system would only restart the next day. I could not keep warm despite doubling up on the blankets. It was winter when I was at the hotel and I don't think it is appropriate hospitality to make the guests suffer in the cold at night in the middle of winter. And because I was told I could not check out that night, I requested to check out immediately the next morning and get a refund on my remaining night. However I was then told that I am not able to check out after 1 insufferable night and I would not get a refund on the remaining night I did not spend in the hotel For travellers who are budget conscious, the nearest train station is a good 20 mins away and the pathway is badly lit and not safe

Not worth the price at all. Liked · The deco is beautiful, the meubels are one of a kind, the personel was very kind. Disliked · The sink and shower drain were blocked, so after one shower, the bathroom was a swimming pool. There was no ventilation so the bathroom was a hammam, there was a huge window, but it is winter. The room was a double suite with terrace on the top floor, when we arrived it was extremely cold and hadn't been heated in a while so it took forever to have a decent temperature in the room. The day after, because of covid regulations, the room had been ventilated via the windows but when we came back the windows had been left open, and heater deactivated, so we came back to an even colder room. After a night of sleep the windows were soaking wet because of the lack of ventilation (mold around some windows). There was no kettle for tea in the bedroom, just a nespresso machine. On booking the room was supposed to have a double bed between 150cm and 180 width so i had soecified that we were a tall couple and needed the widest possible...we ended up with a 160cm bed ... needless to say our backs were unhappy. It would be wiser to have less pricey deco and invest in a ventilation system...but apparently they are refurbishing the building. The day after our booking we have received an email saying "you have booked from the 17th till the 19th, our hotel is closed on the 20th, unfortunately we won't be able to welcome you personally but we suggest this hotel...from our filial ... " where we could have a room for the same price...but they didn't mention which room and when I've checked,the hotel suggested was cheaper...so i cancelled my booking...all that to receive an email telling me that it was all a mistake and not to take this into consideration... Anyway, I just don't recommend.

Don't book the more luxurious rooms. They're concrete bunkers without even carpet on the floor. Lesser rooms are much better albeit a bit smaller but ok. Breakfast on the other hand was very good.

Great two night stay!