Hotels in de buurt van Wilson Bay Reserve, Closeburn

Friendly front of house and house keeping staff. Although there are staffing shortages everywhere, the staff here were always available and helpful. Our house keeping team although on a 3 day turn around service, did not get to service our room while we were there, offered towels and extra tea, coffee without hesitation when requested. Thank you so much! The decor is quite out dated and while at first it was off putting, (cream/green interior hallway and furniture, corridor stained carpets, seeing the size of our room and how clean it was made up for it. The bed was a king/possible super king, very comfortable and extra pillows provided. The continental breakfast is more than sufficient. Again the waiting staff I approached where happy to top up, add more (the pastries). Thanks for a wonderful stay!

The front desk staff is outstanding .Very helpful and friendly . The rooms are lovely .. the in room fireplace is a great touch ! The spa is great - very professional! The food and beverage needs to be improved .Stacks is ok.. but when I went , 1 hour before closing they were more interested in closing than they were in getting my order correct . The bar snacks at the Pinot pit need more variety and healthy less expensive options.

We had a 1 night stay here when our flight was cancelled. A 2 bed lake view apartment 906. Very spacious and comfortable, great balcony over looking lake and mountains. Customer service was A1 and the morning coffee was really nice. Would definately stay again for an extended stay.

Cannot believe how good this place was!... We ended up getting a private 8 bed dorm for 6 of us, the room itself got a little hot, but the staff quickly brought us a fan which helped massively. Toilets and showers were so well kept and the lounge, washing machines and drying rooms made the whole process so easy. Kitchen is absolutely huge and perfect if you plan to prepare you food there. But the staff were something else, unbelievably friendly and one lady even lent me 50c out of her own purse for the lockers, completely didn't need to do it but wanted to help me out!... An absolute gem! I will DEFINITELY be staying here again in future.

Booked a 6 bdrm apartment, in one room we found a pair of disgusting slippers under the bed, a pair of socks left inside the wardrobe, and a bath towel hanging behind the door. Window latches gone off 2 windows and tv in second lounge didn't work. To their credit they did fix one window and taped the other shut - note, sellotape does not keep a window shut for long... There are also no plugs to any of the bathroom sinks - it's pretty disgusting brushing your teeth and looking down the sinkhole at previous guests hair :( We went for the 6 bdrm apartment so we could all be together (& also booked a 2 bdrm for extra family), I certainly paid a premium for this as we could have got a couple of 3 bdrm places for a lot less. I did expect it would be overall cleaner and nicer than what it actually was so was pretty disappointed. The bathroom items provided are basic and no facecloths provided. Only 2 dishwash cleans could be done with what was provided in kitchen. No coffee sachets except decaf, and while there was a hot choc tin, it was almost empty and I’m not using something that many others have stuck their hands in. The dining chairs fabric is disintegrating and bits of the white material end up all over the floor (we would have like to have vacuumed halfway thru our stay because of this but there was no vacuum cleaner or broom). Nowhere on their website (that I found) did it say the apartment was over 3 levels – something my 75 year old mother did struggle with a bit, again this would have been a flag for us. So overall, it was handy being together but the apartment seemed old and tired and really not worth the price we paid. I did email the place to relay all my concerns, they have chosen not to reply to me. I also see on their website they only have reviews that they have sourced from elsewhere (I can't leave this there direct) so they choose the good ones...

I stayed in a King Mountain View room, and while the room felt small it was made up for the fact it was new, modern, well designed and comfortable. The open plan entrance and lobby area felt welcoming. The buffet breakfast included in the room rate was essential and super convenient to fuel up before heading up to the mountain early every morning. And happy hour in the lobby in the evenings 5-7pm. It is 5 minute downhill walk to the start of town and a 9 minute walk to the NZ Ski bus. On the way back to the hotel there is one block of steep hill to walk up but it is only a two minute section. Even though it was only a short walk into town, after a full day on the snow, travelling back and fourth to the mountain, it was hard to get the energy up to walk into town for dinner each night, being cold and tired. I caught the bus from the airport to the hotel which was super easy and a quick 20 minute ride. The airport bus stop is right outside the terminal. I bought a Bee card on the bus for $5 and the trip was only $1 for adults and 0.75c for children. The bus stopped at Blue Peaks directly across the road from the hotel. And the return bus trip to airport was just as simple. Overall a great stay, with new modern facilities, a fairly central location and friendly staff.

My rating of 'very good' takes into consideration the amount we paid to stay here. This was the cheapest of our 12 accommodations in NZ at under £100 equivalent. We actually felt an element of sadness as the hotel has clearly had a much grander past and is suffering now, either through lack of investment or changes in customer demand. We noticed that visitors to Queenstown are in the majority younger people looking for the thrill experiences, so perhaps a hotel on the outskirts of the town originally designed for the more discerning traveller is no longer what people are looking for. The Dining room for example is grandly furnished and has amazing views across the river - you can imagine a fine dining experience here being very popular , but now the restaurant is closed for evening meals and just opens for breakfast. Such a shame. We were advised by email that evening meals were no longer available so we were prepared for that and as there are other places close by it was not a problem for us. Our room was very spacious and had an equally spacious balcony. It was bigger than many other rooms we had in other accommodations. True, it was dated and tired but the bed was comfortable, clean and we slept well. Fresh milk was easily available at reception in a small glass bottle for in room beverages - I prefer that arrangement - the little plastic packets of milk are not environmentally friendly and fresh milk always tastes nicer. The walk/ hall way to the rooms from reception to the 1st floor was in a very poor state - this gives a very poor impression and badly needs redecorating. Breakfast was ok - not amazing, but for the money paid we felt it served its purpose well. The staff we saw were all very friendly and accommodating. There is no lift in the building and the gentleman on reception offered to take our cases up to our room as he could see they were quite heavy. It will be interesting to see what happens with this hotel over the coming years, we do wish the current team well as clearly things are not easy for them at the moment.

1. Location: It's convenient and great if you don't have a car as it's only 10 mins away from the city centre. There is a bus stop to go to the airport and city just next to the hotel. There's the Queenstown Trail track just down the road if you wish to have a pleasant walk along the lake. 2. Service: The guy who did our check-in did it like he was repeating a song that he was fed up with singing. Good for those in a hurry who like express check-in with 0 personalization or care but that was NOT a 5* check-in. 3. Room: Booked a standard room on Luxury Escapes, but I don't think the hotel should be on this ”high standard” booking platform. Our room was on the ground floor, so everybody could see us and our belongings. The room was old and small. We had very little room left being 2 people with 2 big luggages. One of the two glasses in the bathroom was still dirty from the previous guests. The blinds didn't work properly and we had to find tricks to close them so people wouldn't see us get changed or sleep! Your sleep might get disturbed if passersby are loud and drunk lol. The washing machine was literally just in front of our room door (a thin door) and woke us up super early one morning. The TV didn't work. Big lack of plugs outlets. Overall, if you're planning on spending the entire day outside and getting back to the room just for sleep then you're fine but don't expect anything fancy.

Lake view rooms are perfect. The hotel is ok and as a Mercure, pricing is reflective in the higher end. It’s about a 20 minute walk into town which is downhill. To many sherbets and coming back I would recommend a lift. The local bus is halfway down the hill also. Bar staff and restaurant staff are smiling and helpful. Front desk need to take some learnings from them. Dinner 1 night was a nice meal accompanied by a nice wine and very pleasant service. Breakfast….save your money and head into town. You are paying for the view. Pay as you go as you don’t want a surprise when you check out.

We were on the ground floor with a beautiful view of the mountains. Once the patio door was shut, couldn’t hear the helicopters nor planes. Given the airport is minutes away the lack of noise was great. Kitchen has a bar fridge, dishwasher, plates etc (however some was 2 of, 3 of or 4 of. Would have been better if all was 4 of so you didn’t have to wash every day), pots/pans, toaster, kettle and some tea/ coffee. Also a clothes washer with the right setting, is a dryer. Dining table room for 2 and 1 single lounge chair. Huge bed and good room for clothes. Bed was huge and comfortable. Floor width glass door/ window to balcony overlooking the mountains. Across the road the land is currently vacant so private and no car traffic. Bathroom is comfortable and great shower but no heated towel rail. It’s about a 5 minute walk to shops including a large supermarket and some food venues. There is a public bus service to Arrowtown or Queenstown but it’s very sporadic sadly and services are cancelled. But it took 18 minutes to get to Queenstown and cost $2/adult instead of a taxi at about $40! Room cleaning was sometimes very late in the day but it didn’t bother us as we actually didn’t need it. Parking is available out front but first in gets it. So during peak season I’d imagine it’s a problem. Overall: pros are comfortable with everything you would want, close to airport, quiet location, near supermarket. Cons: it’s a 15+ minute drive to Queenstown, no heated towel rack in bathroom and parking could be a problem.