Comfort Inn & Suites Liverpool - Syracuse

They show an indoor pool its closed 4 the winter!!it was the reason we booked there very very upsetting.. when u walk in it smells like gas or some other foul smell.. refrigerator had so much ice it didn't open they had to send a new 1... keurig. Was missing top.. hair allover tub and walls soap holder had hail mold and dirt when asked to clean they attempted to remove a few hairs.. i have pictures of everything.. parking lot littered with glass bottles and cans.. im very very disappointed.. the waffle maker was messed up and burned my hand so bad..i also have pictures

Nice , clean room. Went down for early morning appoin**ents and wanted to avoid the snow. Very well kept inn.

Nice hotel, clean enough. Not overly friendly, rarely anyone at front desk. Random call on room phone at 10:45 pm to ask if we needed anything, not cool. Breakfast was very limited and vending machine coffee.

Terrible experience. Very dirty, we had to leave because of it. Dirty sheets and pillowcases and the front desk person did not call the manager, he said the room was cleaned. Do not go there

Found a large hair ball on bathroom towel. Tolet was plugged and they were nice enough to give us a plunger so we could fix it ourselves. Rooms were not very clean. At Beakfast we told them there were no coffee cups out and them again five minutes later. The comment was oh you wanted some ? Ummm yes please. Will not stay there again

When I got to the hotel, I was told I had to pay a deposit even though my room was already paid for. When I got to my room it wasn’t the cleanest, the remote to my tv was missing, something’s were broken, looked lol mold spots were on the ceiling. Bathtub was dirty with hair in it still towels looked dingy.

We told the front desk our bathroom and entrance floor was sticky. He said housekeeping was not in until the morning and he would have it looked after. We bought slippers and placed towels on the floor to avoid walking through this. No one ever came to look at the floor...we stayed 2 nights. Also, found dark hair (we are light) on clean towels and was coming off floor and getting onto bed linens from feet.

Unfortunately we did not enjoy our stay here. There were 6 of us and 2 rooms booked! ⭐️The breakfast offered was awful. ⭐️ there was mold visibly on the ceiling in the hallway ⭐️ the pool was open but it was very dirty, cloudy, and was not circulating ⭐️ they propped open the entrance door to the pool, which any child could run into( huge safety concern) ⭐️the hotel smelled extremely bad, a combination of chlorine, a bad smell I couldn’t figure out but assuming mold now, (gas,oil, propane maybe) that was coming from the mechanical room near our rooms. I do believe they propped the pool door open to help mask the bad smells everywhere else. ⭐️ we had to move rooms because ours was infested with ants ⭐️ the floors in the rooms were very dirty ⭐️ the blankets were stained and had random black hairs on them ⭐️ we tried to mention the mold to a worker but she brushed us off and rudely told us she is busy and working ⭐️ we tried to tell another about the ants and they just responded with no speak English! ⭐️ there is never anyone at the front desk We booked here because of the location and the shopping located around it! We do not recommend!!

Has a great location for the surrounding area for shopping. Whole building smells bad had to changes rooms. Found dirty underwear in first room with empty medication packets in bedding. Front counter person did not believe me and had me take him to the room. The bed was made but had stains and small holes throughout sheets and the base of the bed had marks as something’s was leaking onto it. Switched rooms on 3rd floor. Obviously went through it before we stayed. The highway next to the hotel was very loud and missing doors on furniture in second room. It seems that maybe the owners and extended family were living onsite? Will not be staying again.