Ontdek uw verblijf in Rome

I checked in on January 5, 2024, after I had a house fire. The lady that checked me in was great, but it quickly went downhill from there. I did not have housekeeping all weekend. On Monday I called and ask if someone could please make up my bed. I was told yes. I called in around 5:00 p.m. because no one came. I was told that housekeeping was gone for the day. I was told that they would put me down for a full clean on Tuesday. After no one came I called at around 2:20 p.m. I explained that I was promised a full clean. They stated that no one told them, and housekeeping was gone. I was promised again that on Wednesday I would get a full clean. When no one again showed up on Wednesday, I called the office again, I was told that housekeeping was gone. I explained how I had been promised for two days that someone would clean my room. They sent the head of operations to clean my room. In the meantime, I had cut my leg making up my bed and apparently, I had bled on the sheets. I got a call from the general manager waking me up on Thursday explaining how they had found biologicals in my room. I explained to her how they got there. In the meantime, someone from housekeeping stole all my daytime medications That I had just filled due to the house fire. I went to see the general manager and explained what had happened. She stated that they must have accidentally got thrown away. I gave them a benefit of a doubt that that was what happened. I had to jump through hoops just to get them filled again. A few days later I noticed that they had stolen my diabetic medicine and that they had open a box that was in my room and stolen all my pain medication. I had to go 18 days without my medication. I went to see the general manager to report this, but she was not in. They taped a message on her door asking her to call me. Of course, she never called. I went back down on Monday and again she was not in. They again taped a note to her door asking her to call me, but of course she did not bother to call. So, unless she wand to be ignored, disrespected, lied to and stolen from and stay in a dirty room don't stay there.

Stayed here using my Hilton points si I really cant complain. The room was clean, comfortable, and the beds was great. The only complain I have is the barn door they use to cover the closet and bathroom when you are using it. The hardware for the door looked like it wasnt mounted properly causing it to come loose, the wheels on the door kept hiting the wall mounts and the door wouldnt close. I told front desk and showed yhem picture when I left. Plus if a person has a toddler bouncing around and they slide it to come out of bathroom it could easily hit the child with the door. This is a safty concern with this style door. The housekeeper also walmed sraight in on us the next morning saying yhe room was on her vacated list, frontdesk said it showed us checked out and was staying another night. I dint know what was happening but it was all incorrect. The breakfast was pretty goid, it had all of yhe essentials nut nothing to write bome about. The facility looked very clean on the unside and on the out. Had to laundry area during stay, it woukd be good to have a couole chairs in this area while waiting. Over alk it was a goid stay other than the housekeeping and the reservation issue.

My family was traveling to a family birthday party. We had three rooms total and had a great time at pool in hotel. I would stay there again if I’m in Rome.

I had an AMAZING stay here with my friends. We stayed up all night long painting each others nails. The wifi was sooooo great we watched way to many movies. The staff was so pog they were kings. The breakfast was bussing bussing. I had bakie and egggs. Dont forget the toast with jam! Although when somone asked for a napkin they riped of my besties shirt and gave it to them. Kinda odd ngl. The room service was so slay that they took my luggage and put it in the draws and folded my shirts into swans. Not sure how they did that but go bestie. The beds was so comfy and soft my friend Sadie went to sleep in it and fell into the matress. Havent seen her for a few days hope shes ok in matress kingdom. Best of wishes dont die. Moving on. The bathroom was so spacious, we fit 73 adults and 2 children in here. (Not including the 35 sleeping bags.) The showers were so hot my skin melted off and the shower drain took it. Will be pressing charges. As me and da boys cheaking out, a giant robot came and took everyone’s wallets. What an end to a great trip. All in all 5 stars. Complements to the chef. Slay girly pop. Btw great price.

Our room was clean. This hotel is on the older side and only a few of the rooms have been refurbished. We asked and got a newer room. The AC was barely sufficient because I like to sleep in a refrigerator! We would stay here again! The breakfast was decent but Waffle House is way better and within walking distance. The staff was extremely friendly.

Everything is good except the facilities are old. The owners are so friendly. I plan to use it again next time. Breakfast is so satisfying