GGuest UserWhile not as over priced as many hotels in Eugene, Oregon, this Holiday Inn offers a generally average experience with some noted benefits and complaints. On the plus side, the rooms have high ceilings, enough space to move around, good window coverings, tons of USB ports and electrical outlets, and a *slightly* above-average breakfast. The mostly cheap and mediocre breakfast included several choices, a few good fresh fruit choices, disgusting pre-made “omelets”, and a pancake-making machine that produces mediocre but edible pancakes. On the negative side, the bathroom and carpets suffered from the same maintenance problems you see in cheap hotels: big stains, chipped paint, darkened grout, decaying toilet seat, thin side walls, and unknown substances on the bathroom floor and toilet seat. In my unit 340, the bathroom floor included a semi-hardened, sticky substance in several locations. And I really have zero sympathy for big carpet stains in the middle of the room… this is usually a sign of a maintenance team that has simply given up on its core responsibilities. Add to this the ambience of a polite but chain-smoking cleaning crew congregating outside one of the main exits, squishing their cigarette butts into the ground, and you epitomize mediocrity. The outside grounds of this hotel could be greatly improved by the tiniest bit of effort. It’s a shame that hotels like this with good bones and potential, are managed in such a way as to cut every possible corner to maximize profits, thus creating multiple opportunities for customer dissatisfaction. Managers at mid-level hotels like this, which are clearly making good money already, should be required to attend customer experience professional development, or at least stay in a Marriott or a Hyatt multiple times a year to remind them of what a good hotel is all about.
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