Ontdek uw verblijf in Doral

Awesome hotel with big rooms and new facilities. The first floor of Building No. 6 we lived in was a mini golf course and inland lake. The view was superb. There are a variety of activities to participate in every day. The bar has free drinks and snacks. The pool is open until 11 pm, and the pool opposite Trump Hotel can be shared, but unfortunately we have not enjoyed the trip. It is a pity. The hotel is 15-20 minutes by car from the airport, there is nothing to visit around, there are two shopping centers about 3 minutes by car, there are supermarkets and restaurants, the hotel provides free shuttle, but you must contact the driver by phone.

The staff at the hotel was above and beyond amazing. Every person in banquet staff was amazing to work with. Always happy to help. Engineering went above and beyond to make sure that all preparations for the holiday on the property was done in a timely manner. I was very impressed with the professionalism of the staff of the hotel. I would recommend this hotel to everybody and anybody that wants to stay in South Florida.

I am writing to commend the exceptional service provided by your Senior Sales Manager, Nora Garrido, during my teams’ recent stay at your resort. From the moment the team arrived, Nora demonstrated outstanding professionalism and dedication to ensuring that all our employees’ needs were met. Her attention to detail and willingness to go above and beyond made a significant positive impact on our stay. Nora was always available to assist with any requests or concerns, providing prompt and efficient service that greatly enhanced their experience. Her genuine care and commitment to excellence is truly commendable. Please extend our heartfelt thanks to Rose for her remarkable efforts. We look forward to returning to your resort in the future and will certainly recommend it to others based on the exceptional service we received. Thank you once again for providing such a wonderful experience.

I’ve really appreciated one nght spent at this hotel. Room very clean and confortable. The hotel is located close to the airport. The only negative thing I found is the shuttle service. I ‘ve called 10 times the shuttle from the airport and the hotel but no one answered. I was then obliged to pay a taxi to reach the hotel.

This was a nice, clean hotel with very good breakfast. Stayed here before leaving for our cruise from the Port of Miami. There were places around the hotel to eat and have fun before leaving on our cruise. Would stay here again!

Upon arrival I was impressed with the lobby and bar area. It seems very nice and well-maintained. Turn front desk person was very cold and miserable. I started speaking to him to check in and he literally walked away from me in the middle of me talking and came back two minutes later like it never happened. He is not someone who should be working in hospitality The room had bloody? Stains on the wall and curtain. After swimming in the pool we got out and went to the towel rack to find that it was empty. I went to the phone that is near the pool to try to call the front desk. The phone doesn’t even work. It’s an emergency phone by the pool and it doesn’t even work. Thankfully, I had my phone with me. I found the front desk and was told towels would come but never given an apology. The towels never came we waited 45 min. We decided to just walk through the hotel soaking wet. I’m sure the floor was extremely slippery for other people who decided to walk after us. My youngest child was freezing walking through the hotel. We get to the room and there are only two towels even though I booked the room for four people. I phoned the front desk and again no apology he just told me towels would come. After about 30 minutes someone brought towels. It’s kind of ridiculous that even the most simple requests cannot be taken care of. I have tried to call since we left to complain to the manager but he is always unavailable and it takes forever for someone to answer the phone.

The environment is good, there is a gym on the first floor, there is free fruit inside, breakfast is normal, every time I bake a loaf of bread, huh, huh, take a taxi for 15 minutes at the airport, but there is a free shuttle bus at the airport.

To mention the least …outstanding service. Hopper messed up my reservation and I was disappointed how Hopper managed my reservation. Fortunately, I had Malcolm, the night front desk agent who allowed me to check in while my prepaid reservation was lost. The service that Mr. Hernandez provided was above and beyond. Hopper was not serious and did not resolved the issue on the next following day before checking out. (They promised to resolved the issue which it never happened that night). Thankfully, after Mr. Hernandez finished his shift, Mrs. Kiana took over and solved the issue. I want to really extend my gratitude towards Malcolm and Kiara because the warming welcoming and the professionalism was more than I was expecting. If you are traveling for business or pleasure, Aloft Doral should be your first option. I hope Marriott hotels continue such a great customer service training, showing great customer quality. Kudos to both of you. I felt like home all times and I never found anything irregular but Hopper service. Great service, great management.

The most inept and thieving staff I have ever met. I now have no gas money to get home from Miami to Tampa, as they stole $70 from me for a room, in addition to a $40 deposit, after failing to mention the charge. The best part of the story? The room was supposed to be free with Marriott points! Now, they are saying they probably won't be able to return the money they took. Thievery at its finest, folks. Also, I waited outside of the hotel for an hour, as I was waiting for my mobile key to load on the Bonvoy Marriott app, just to eventually walk in and find out that the same staff failed to send me a text (their new policy, as I was told) that mentioned the fact that they don't use the app anymore, which was news to me. Stay at any other Marriott, or hotel in general, for your own sake.