Ontdek uw verblijf in Cartersville

I am currently at this hotel. Checked in last night at 10 PM. Went to sleep around midnight, when my wife noted that the sheets felt funny. She pulled off the covers, found stains on the sheet, fingernails, and hair (photos below). Called the front desk. Obviously, housekeeping, was done for the day. She told us we were free to come down to get clean sheets. The night desk manager was helpful, gave us a stack of sheets, but was unsure which size she was giving us. Unfortunately, it took two more trips to get proper size sheets, but there was no mattress pad. Finally got back to bed at 1:30 AM. I was walking through our room in my bare feet. My feet felt funny, so I looked, and they were covered in dirt and grime (photos below). I spoke with the front desk manager this morning. She told me that she already told housekeeping to come to our room. I asked her if any adjustment can be made for my inconvenience. She answered, “it depends on how you made the reservation.” I told her that I made the reservation through the website as I am a HHonors Gold member. She told me that, since I made a government rate reservation, it could not have been made on the Hilton‘s website, and I was lying. I was not considered an HHonors member, and that I would not receive points for this reservation, nor would she add any complementary points for my inconvenience. Additionally, since I already had a low rate, she would not adjust it. When I told her, this was not true, as I’ve booked similar rates many times before, I was rudely told, “Don’t tell me that. I’ve been here a long time.“ She gave me a corporate email address to contact management. Then, we walked over to the complimentary “breakfast.” Asked for juice. Breakfast attendant walked away. When she came back, another guest asked for juice. The attendant walked into a back room, and from the back room yelled out, “It’s on backorder.“. There was a milk dispenser with an “out of order” sign on it. There were 2 waffle irons, but an empty waffle batter carafe (see photos). Another guest asked for waffle batter, and again, the attendant walked away. They did have a premade egg McMuffin type sandwich, which was basically inedible. My wife ate instant oatmeal, but they had no spoons available, so she did her best to eat it with a fork.. We went back to our room. Housekeeping has not yet been in the room, despite the front desk manager telling us, they were told to come right up. We found housekeeping in the hallway and spoke with her. She had not been told about our issue – – the front desk manager had lied to us. The housekeeper came in and changed the sheets. It is Saturday morning, and I’m stuck in this rathole for two more days, as we’ve called six other hotels that are sold out. The other guest, that we met at breakfast, stated that they had bugs in their bed, and also could not find another available local hotel. Disgusting and dirty hotel, with rude staff

Is this an older property? Yes. But it is clean, comfortable and was great for our weekend stay. It’s right off the main drag in Cartersville so there are many places to eat and shop right out the front door. Anything you might want or need is very close by. It’s actually a block off the main road so it was very quiet as well as convenient. The room was a good size, bed was comfy and shower had good water pressure. Microwave and fridge in room. Our coffeemaker did not heat water properly, but you can get free coffee in the lobby. The only negative thing I will say is that I wish they would add breakfast to the cost of the room like most hotels in this class instead of making you pay extra for it. It’s just not worth an extra $12 pp. You do get some credit if you are a Hilton member, but there is Waffle House, IHOP and a few other options just a stones throw away that are much better to choose from. The staff was good. I enjoyed getting texts from Antonio and Precious to make sure everything was good. Knowing they were easily reached if something were to go awry was nice. All in all a good stay!

Our home recd lightning damage on 17th,taking out our A/C unit,so we needed a hotel asap and close to our home because of contractors needing to get in. Our Quality Inn was a find at $80 inc taxes. We paid for 2 nights on checking in. The room looked great,redone,great bed,good linens, up graded floors.Good tv,sofa,chair,lamps. We were exhausted and the room was cool on a 95 degree day. We slept great, started dressing after showering,walking around on the solid vinyl and ceramic floors. Our socks were filthy. We told the front desk we needed someone to mop and clean our floors. A maid came in swept ,dust mopped,and left.We had to make runs to our home all day. Picked up dinner and went back to our room. No linens had been left in our room,and my husband grabbed a white hand towel, dampened it,and swiped it across our floor. It was black,not just grey, it was black. We were told,because of C-19,the maids couldn't come in,and we'd have to come to the desk for linens,and she knew zilch about wet mopping being done. We talked to the manager early this morning, was assured,floors would be cleaned. They had 70% of this day,that we were not here. It had to cost megabucks,to redo these rooms,and refurnish them,only to undo the greatness,with totally incompetent housekeepers. The front desk says the maid was new,bull. Who trained her?Manager needs training also. You do not tell a customer something,and not follow up on it. This room would be great,if it was clean. PS: they have only coffee,no breakfast,we weren't told that on check in,just like the do it yourself linen Pick up. Amazing that the maids can clean a toilet,sink,tubshower,and can't clean 2 of the easiest floors on the market,solid vinyl and ceramic. The pool was busy,hopefully parents checked the water first. The TV reception is snowy and sparkles,but the sound is good.

The room meets the standards of Marriott's chain stores. It is clean, comfortable and convenient. It has a self-service breakfast and the environment is quiet. It is near I-75. It is very convenient to refuel, shop and eat. It is only a 5-minute drive away.

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This hotel is on a hill. The GM is very personable. The hotel is very clean and has been updated recently. They offer guests a free breakfast in the lobby area. My room was on the third floor and had a king size bed. The hotel is very quiet. I really enjoyed the bath amenities - shampoo and the conditioner. The room also offered a microwave and a clock. They offer no gift shop. A couple of issues - no plastic cups were in the room, there was no bathmat, the floor needed to be vacuumed again. There were black spots on the bed spread. Cartersville is a great area - they offer attractions, great restaurants and local shopping. I would stay here again.