Ontdek uw verblijf in Brookland

This hotel gets a mixed review from me, for sure. First of all, this is an older property that has likely been renovated many times over the years. As such, the layout befits an older property, and it doesn't always line up with modern expectations, such as stairs' going directly outside rather than to the lobby. However, that can't really be changed too much without tearing down the facility and building a new one, so I feel as though it would be unfair to ding them over that. Similarly, the elevators were being renovated while we were staying there, and this limited the elevators' capacity, as only one (of two total) was available during our stay. This is a temporary inconvenience and necessary work, so I'm giving them a bye on that work. As far as our room went, I took no issue with it. It was clean, it had adequate lighting, and the beds were comfortable. The breakfast service was about what you would expect for a Holiday Inn Express. Nothing too fancy, but not terrible, either. My only complaint was that the warming units that the food sat in continuously made contact with the sneeze guard, which made for a frustrating experience (feeling like you need three hands to serve yourself). That could probably be remedied easily enough if someone cared enough to do it. The parking and access situation, however, was unacceptable. The parking lot is on the back side of the building. This stems from the property's being very old, so I'm not willing to ding them for that on its own, as there is an entrance to the lobby on the parking lot side. However, I will ding them for how access to the parking lot is handled late at night. After 11 PM, the doors facing the parking lot are locked, and there is no access allowed through that door, with all entering and exiting being done via the door next to the front desk. The door to the parking lot also has a sign posted on it when the doors are locked stating as such, and threatening immediate removal from the property should the doors be opened during those hours. That means that in order to access the lot, you have to walk completely around the outside of the building. To add insult to injury, there is a card access box that allows access to be limited to only registered guests, but the doors are locked in such a way as to bypass the card access system. The staff said that this was due to a problem with homeless trying to sleep in the hotel's lobby, but inconveniencing paying guests is no way to do it. All in all, I suppose that this isn't a bad place based on the price and the location, but I'm not inclined to stay again, as the inconveniences outweighed the positives.

The front desk staff and bistro staff were amazing - helpful, courteous, and quick! Now...onto the hotel itself: This place is NOT up to Marriott standards - I cannot and will not believe it is. Yes the lobby seems updated and modern, but the rest of this hotel is definitely screaming ”1990”. This must've been one of the original Courtyard concepts back in the day OR was an old hotel they bought and slapped a Courtyard sign out front. Rooms are small, dated furniture, and make shift layout (TV to the side of the bed - not in front). This place is a maze...all jokes aside. There is no main lobby elevator/access to the 2nd or 3rd floors. No....you have to walk all the way down a very long hallway, then turn left and walk some more down another hallway, until you come up on the elevator!?! The amount of hotel guests I ran into who were lost (myself included) trying to find the elevator from the lobby and vice versa, should be a clear sign this layout is awful. Room was comfy and quiet (mine faced the rear parking lot) and I had enough towels and all for a 2 day stay for work. Did have a frig - but NO microwave. Last complaint - breakfast. Isn't Marriott membership supposed to give free breakfast? I got a basic (but really tasty) breakfast + Pelligrino = $23???

Traveling through Richmond and this place was listed on the highway, we figured it would be perfect. It wasn't actually on the highway - but close enough. No connecting rooms available - so we all had to squish into a suite (family of 5) There were enough beds but it just felt cramped. The hotel needs an update. The pool was closed - under maintenance - fine by us, but if you want a pool don't go here. The vibe was just old and a bit creepy. Hard to describe, the couch was material and pleather - really old feeling. I needed another shower after staying here. The TV didn't work well - very few channels. Breakfast was fine - nothing special. Checkout was at noon which we loved because we liked having a lazy morning. So just a Meh hotel. served it's purpose but wouldn't recommend as a must stay!

The staff was extremely nice and helpful. I really liked that I had the option to have a stove top and full size fridge! Definitely saves on the cost of constantly eating out.

This hotel is wonderful for any last-minute or quick stays that you'll need to do in the Glen Allen or short pump area. The rooms are fairly clean, always very comfortable and well-maintained. The pool is fantastic. and the location is so convenient for many different food options shopping options or just needing to get around town.

Something has changed at this property...change of ownership or change of hospitality philosophy. I have stayed here for years with no issues. This stay was a trainwreck. While front desk staff was apologetic, property owner, who was also present, looked at me like I was crazy when i went to front desk to complain about the internet. Was dismissive, said he would restart the router, but service continued spotty, slow and would kick you off sporadically. While I am not a computer expert, I am relatively knowledgeable and former programmer. I had 4 devices with me, one a brand new dell laptop, and older dell laptop, ipad and iphone. internet was equally terrible on all four, extremely slow and unstable. Internet continued like this until i checked out the next day about 11am. Also, room had no smoke alarm, lights were burnt out over the mirror at the lavatory and there was no note pad or pen. I didn't even attempt to check out the continental breakfast. Previously when I stayed at this property, everything went well...it's not the hilton, but it was clean and everything worked. Be forewarned.

Newly renovated, clean rooms, friendly staff, convenient location!