Ontdek uw verblijf in Kolocep

We stayed at the Royal Neptun for 1 week, it is 1 of 3 hotels forming a complex - Neptun is a 4 star and the other 2, 5 star and we could definitely see the difference. The highs, the location is outstanding, the walk along the promenade to the bars and restaurants, superb. The roof top bar and pool, amazing place to have drinks and watch the sunset, the pizzas in ‘on the rocks bar’ yummy, food and setting in Zoe was well worth the money, and the massage in the spa was one of the best I’ve had. So why only 3 stars: we checked in, other guests checking in were offered support with their luggage which we weren’t, maybe only for the 5 star, we didn’t mind but just noticeable. We walked into our room, first sight clean and tidy but then started to notice the red and white stains on the carpet, broken shower and safe, bathroom door sort of fixed. Breakfast was not a pleasant experience at all, it is not big enough for the size of the hotel, lots and lots of people walking around looking for tables, no management overseeing the flow of customers, staff moral appeared low, no one was smiling, would pass and not acknowledge you, when trying to attract attention it was like they looked through you and go in a different direction. Food ran out very quickly, all meats, cheeses etc were not covered and I could see the flies landing on it, the queue for omelettes was at least 10mins so big gathered all around where other guests were trying to eat. Pool area, as this is a family hotel was really surprised to see glass being used, 1 time were saw a glass break and a little boy cut his foot and second a wine glass broke and the stem ended up in the pool - no one was asked to leave whilst it was cleaned. This hotel has the making of amazing place to stay so hoping this feedback will help make the tweaks it’s needs.

Very nice resort with plenty of sun loungers, pools and access for sea swimming. Good restaurants with lovely food and the service was good. It's about 5km from Dubrovnik old town so you can easily walk or get a taxi. I would recommend staying here. I will definitely return.

Booked a sea view room, you can see part of the sea when you open the window, the environment is good, and the hotel chain has a beach and swimming pool where you can swim unlimitedly. There is a Chinese restaurant 10 minutes away from the hotel. The owner is from Zhejiang. The food is very good and the price is not bad. It is about 7-8 minutes away from the bus station, and the bus to the old town takes about 15 minutes. The hotel breakfast is very simple and has not changed in 4 days. Maybe foreigners really have nothing to change.

Beautiful spacious room with an excellent view of the sea. The only setback is that the bathtub did not come with an anti slip mat which can be a little slippery getting in and out. Staffs are so friendly and gracious. Breakfast spread is a little disappointing for a 5* hotel. The set up of items are quite messy eg the butter is not placed near the jam. The gluten free items placed in a corner that's not that obvious. The egg station is so far away outside with only 1 person handling so many egg orders.

The desk staff are friendly, but the service items are too poor to be considered a 4-star hotel. This was my first time in a hotel without welcome water. There was bottled water in the minibar for a fee.

All staff are smiling Dedicated to solving any problems for guests any problem Friendly attitude makes people feel at home The hotel's environment is first-class, and the breakfast is unprecedentedly rich. The hotel has a good heated swimming pool and sauna. The hotel has its own small garden with a view of the entire Adriatic Sea. Bus No. 4 can go directly to the ancient city from the hotel entrance. It only costs 2 euros. You can also buy a three-day ticket at the hotel. The three-day ticket can go to the city wall, the castle and take the bus non-stop for three days, but please remember to save the first bus trip. bill If you lose that simple ticket, you cannot take the bus. Remember to keep it, otherwise you have to go to Juice Information to get a replacement ticket.