Ontdek uw verblijf in Santa Cruz de Tenerife

NH Tenerife far exceeded my expectations in terms of customer service. The hospitality has gone above and beyond anything that I have experienced before. I lost my carry-on suitcase and Juan P. made sure to help me every step of the way. His genuine concern and professionalism were evident. He persistently called the airline, located online claims I needed to file, and helped support me with my lack of fluency in Spanish. I rarely ever post a review, but Juan P. has worked so effectively and efficiently that it prompted me to encourage others to stay at this hotel for Juan P. In most hotels - the amenities and location are similar, the one OUTSTANDING factor for NH Tenerife is the customer service from Juan P. His dedication to ensuring a seamless and stress-free experience left a lasting impression on me. I highly commend Juan for his astonishing efforts and the hotel for fostering a culture of guest-centric service.

The apartment was pretty good and had the basics like a small kitchen, washing machine, etc. It could definitely use some renovation, but overall everything was fine. I was on the 8th floor and the view from the balcony was really nice. There is also a rooftop terrace which is great. Location is good, you can easily walk to the farmer’s market and city centre, and there is also a bus stop in front of the building.

Almost one year after my stay at Hotel Colon Rambla in Santa Cruz de Tenerife, with my two boys, I find myself reminiscing that this was a really wonderful week. I was actually going for a conference, which first had advertised Colon Rambla as the conference hotel, and the switched to a different hotel. I'm very happy that I kept my booking at Colon Rambla. We had a very spacious family room, right in front of the swimming pool. It was really not a room, more like a three-room apar**ent. Each of those three rooms was larger than a standard room in most high-end hotels I have visited. The general interior also left a very high-end feeling, reminding me of posh condominiums in Singapore. There were some small issues with the beds (would have preferred proper double beds over these easily movable twin beds) and with the aircon (no aircon in the bedrooms if I remember right) but these were only minor nuisances and I slept much better than in most other hotels. Both beds and pillows had OK firmness to my taste. The breakfast was decent, but after a week I started to get a bit tired of the same selection. The boys never got tired, as it had all they ever wanted. We also had dinner several times at the hotel. The kids loved the restaurant. My oldest kid loved the tuna tartar, while the youngest was happy they could also prepare more kidfriendly meals. However, one of the things I really like with the hotel is that it is not too far to walk to a much larger variety of eating options in Santa Cruz. It is also not too far from the Parqua Garcia Sanabria, a kind of small arboretum in the middel of Santa Cruz. My youngest kid loved visiting this park every day, too look at the trees, to play at the playgrounds, or just to eat ice cream. For going to the beach (Playa de Las Teresitas) the hotel reception was helpful with booking a taxi. I found the hotel staff friendly and helpful. What made this the best holiday ever was the serene swimming pool right outside our room. We had this treasure for ourself about 70% of the time. I believe the minimum depth is about 1.20, so a kid below 1.30 or so who cannot swim may not be able to appreciate it. But this is where my youngest kid, at 1.27, definitely learned to swim. And after this, he practically lived in the pool. For one week we paid slightly more than 1000 euros, which I think is quite reasonable for a hotel (room) of this standard.

Immediately when me and my SO arrived I was informed that ”there was no booking in my name”. I showed them the booking made on an external website but they insisted. At first; I was annoyed because I thought that they were right - I believed them and thought that the external site might had scammed me somehow. However; when I contacted the external site they said that this was not the case. They had in fact made the booking. It was just the Urban Anaga staffs incompetence that had caused this issue. They even confirmed that there had been a mistake when I contacted them over email after my stay (which I paid twice). They then asked for the card with which I've paid in the reception as they wanted to refund me. Which I did. But they still refused to pay, it said it was made by another card even if I spent alot of time to insist over many emails providing original receipts and bank statements. I said that they need to solve this as the problem is on their side but they simply ignored my emails. After several months I received the refund because I disputed the payment at my credit card provider. 1/5 won't recommend

I spent a night at the Adonis Plaza last week before boarding a cruise and am currently back at the hotel for a night at the end of the cruise before flying home tomorrow. Last week was a pleasant stay in a quiet, clean room (number 407) with comfortable bed and nice/modern bathroom. Today is sadly a different experience. I was told my room would be ready at 2pm; the time came and went and the room still wasn't ready so the receptionist - who was very helpful - said she would give me a different room (number 614). Similarly equipped to the room I had last week unfortunately this has a connecting door to the adjacent room and the noise is terrible! I can hear every word spoken next door as loud as if the people were in my room. Also, despite being on the sixth floor, there is a lot of noise from the street outside. The rooms with connecting doors are only suitable for families not for people who don't want to have to listen to everything said by the guests next door. Sadly, I would not stay at the hotel again which is a shame as the staff are very pleasant and the hotel is well located for the cruise port.

Pros: Great location on a pedestrian street across from a pretty park with lots of cafes and shops. Also close to other attractions within walking distance. The hotel was absolutely spotless in all areas that I visited. In the guest room, the sheets were ironed and the bed made up perfectly. Check in and check out were performed efficiently and professionally. Every employee I encountered was friendly and helpful. I requested a bathtub, and I got one. :-) My room (#311) faced the park, but was very quiet. The windows must be a sound-insulating type. The breakfast was part buffet style (coffee, juice, cereal, yogurt, sliced bread & a toaster oven, jelly, butter and other condiments) and part menu (eggs, meats & cheese, pastries, fruit, etc.) and was quite adequate to insure that you won’t walk away hungry. The bed and pillows were very comfortable. The room had a neutral smell—no dirty scents or perfumed scents. The window opened if you want fresh air. There is also a thermostat for cool or warm air conditioning. There is a restaurant on floor 1 with a bar and comfortable TV lounge. Also self-service coffee, tea and water available 24/7. Electrical outlets and light switches are conveniently located on each side of the bed just above the bedside table. There are comfy extra blankets folded inside a plastic bag on the top shelves of the closet. There is a safe for valuables, but I think you need to get the key from reception, and there may be a charge. The TV had a variety of channels, but seemed to be satellite rather than cable. Limited foreign languages. I saw German, Russian, English and French in addition to Spanish, but only a couple of each. I watched BBC News in English. In general, the Sercotel Principe Paz is an excellent value for the money. Cons: (The “cons” are not complaints, but only meant to be thorough and honest in order to help future guests and hotel management.) There is no passenger or luggage drop off area. You will need to walk at least half a block if you arrive by taxi, or farther if you drive and park your own car. There are several parking garages nearby where you can park for 24 hours for €6,95. The two and only elevators are very small (typical) and very slow, so you may have to wait some time for your turn, or else take the stairs. The water sprayer for the shower in the bathtub leaked. The bathroom mirror was a little rusty on the edges—nothing but a frame needed here. There was a crack in the porcelain lid of the toilet. There were no bags for sanitary napkin disposal. The wooden furniture in room 311 was dated and a little worn. The windows did not lock. There is no coffee machine, kettle, minibar or refrigerator in the room (but you can go to the buffet area on floor 1 and find coffee and some other goodies). There was no bottled water in the room. The poached eggs I ordered for breakfast were cold—very cold. I suppose they were precooked and refrigerated. The breakfast food in general,

We stayed for 3 nights at this hotel and very impressed. Very clean and comfortable. In a great location for us, and also a very short walk from the number 10 bus stop which goes to the south airport. Air conditioning was very good and room safe was large enough to hold my laptop. Breakfast was very tasty. Only complaint was our room had a smell that previous guest had been smoking in the room, even though it’s non smoking. I did wonder if the smell was something else but then I noticed the previous room occupants had placed a shower cap over the detector, so my guess was likely correct. It wasn’t overpowering and we didn’t ask to move room. I did ask for an air freshener at reception but this never appeared. It got better after a day or so. Super stay. Will hopefully be coming back in a few months time.

Overall a hotel 10! The location being central makes it difficult to park, we recommend reserving a parking space for €8/day. The breakfast was undoubtedly the best and the staff was very pleasant.