Grapetree Bay Hotel and Villas

The property itself was clean, however there was an issue with bugs. A huge bug got into the room and climbed into a corner and turned into what appeared to be a cocoon there was also a small roach in the room. Also there was no one at the front desk after 9p which was very strange as there was no one to help with the issue with the bugs. Staff however during the day was very friendly. The restaurants were very mediocre as far as food quality.

Avoid this hotel at all costs. I didn't have hot water the entirety of my trip. Maintenance simply told me locals don't use hot water. I contacted management, staff and ******* themselves while staying there. No one allowed me to get out of my lengthy non refunable trip. ******* claims they cannot refund or allow me to check out early, the hotel management says refunds or partial refunds are only done by the owner. It's been over a month the owner is MIA refuses to answer phone calls or comminucation by me or *******. They do not respond to ******* messages, direct calls done to the hotel asking for management or the owner etc. They basically take your money and you have no way of contacting them with issues after check in. HOT WATER IS A BASIC AMENITY. It should be provided by the hotel. How are you supposed to enjoy an island vacation when you come back from the beach to a freezing cold shower? Aside from no hot water it should also be noted the "beach" is not swimmable and the front desk staff actually tell you to swim further along the coast as their beach is rocky and dangerous. They are a waterfront property but wouldnt classify it as beachfront when you cannot swim in the beach. I did stay at victoria house the remainder of my trip, they were next to the wonderful rainbow beach and did have very hot water. I suggest staying there instead.

The receptionist when we arrived was absolutely amazing. She made sure everything we needed was taken care of. She was a joy and a delight. So thankful to have met her. The entire staff was lovely.

We really enjoyed our stay. Our room was fabulous. Shower and water pressure were not good. Wait staff was slow and took awhile to get food and drink. “Island Time” Food was good but selections were limited. Pool was lovely, but no swim in ocean. Perfect weather!

Front desk staff Myrtle was excellent !! She was very helpful we were very disappointed to learn that the hotel restaurant was t open during the days were staying especially because it’s about a 20 minute ride into town the only food options were pizza But myrtle provided us with a person for transportation reasonable priced she also provided us with some restaurant options she made our stay very pleasant

Secluded with amenities. Beach level rooms are awesome. Newly rebuilt, clean rooms with kitchenettes.

We had a wonderful stay at this hotel. The staff was always friendly and supportive. The rooms were bright, clean, spacious, and comfortable with a king sized bed, dresser, dining table, and small kitchen area. We will definitely be returning.

The resort was very clean and peaceful. It was our first time staying on the far east end and we loved it.

We really enjoyed our stay here. Loved our room and gorgeous view from our balcony! Staff was wonderful and very willing to help! Sunday brunch was very good :) Those were the great things. However, for an approx. $400 night hotel (inc. tax) there was room for improvement on a few things. One, the shower water was only luke warm at best, even though water temperature in sinks were hot. They looked at it and said nothing could be done. There's only 3 restaurants; breakfast only 7 to 9 (except Sunday brunch) a Japanese restaurant only open Thurs, Fri, Sat, and a bar restaurant open 3 to 9, I think. The hotel is a ways from a lot of things, which we knew ahead, but might not stay again because of that. So a pain, but also very quiet at night, which was nice. Also, the beach is rocky which we knew ahead of time, but hoped it was at least a walking beach, but it really wasn't. Also, we had a big kitchen, but no dishclothes, dishtowels, or dish rack. Only paper towels to dry dishes with. Also lots of space, but very little in the way of kitchenware. Some wine glasses and a corkscrew would have been nice, Definitely room for them and other things. So would I recommend? Just depends on what you're looking for I guess. But again, to reiterate, we did really enjoy our stay and can't say enough about the wonderful staff!!