Comfort Inn & Suites Kansas City - Northeast

The floors were filthy…feet and socks turned black. Mold on ice machine..breakfast cold…no pancake mix. Our room had some kind of broken tiles with sharp pieces and looked as if it had been there a while🤔not enough wash clothes compared to towels in bathroom

The woman working the front desk the night of 6/6/26 was extremely kind and helpful. Thank you!

The room was not clean and the hotel was loud. There were stains on the bed and in the tub.

Everything was fine except for the housekeeping service. Kept having to chase them down to service our room. The language barrier made it difficult to communicate what we wanted done. One night the front desk gave us sheets to change our own bed. That was ridiculous. You stay at a hotel, you think you should not have to make your own room up...

The breakfast eggs were not that good. Kinda dry and didn’t taste right. Get away from powdered eggs for your guests. The shampoo and rinse dispenser in rm 326 DOES NOT work. Will not dispense any liquid. I actually cut my finger treating to figure out why it wasn’t working. Please have your staff check them for operation when they install them in the shower wall. I couldn’t figure out what the problem was.

My stay was decent, but it was to close to the interstate which was loud. I did not realize since I booked online

We enjoyed the easy parking and we were on the 1st floor which was handy..Unfortunately we could hear the traffic. So a person might want to request a room on non-traffic side of the hotel. Otherwise hotel was very clean and had excellent customer service.

Parking lot was being sealed which made checking in a challenge. Charged a pet fee of $45 rather than the $25 that was the listed fee online when I made the reservation.

Standard hotel stay, decent for the price, pull out mattress was quite possibly the worst I’ve ever seen, felt like you’re sleeping on springs. Needs a update