Odyssey297972
7 augustus 2021
Very poor quality. Problems are not taken in consideration by the staff in any way. I ordered a 2 nights stay but had to leave after 2 hours the first day because the hotel is located in front of a beach resort with extremely loud music until midnight. The window are not soundproof and it was just unbearable to stay, even with earplugs. I had to find another hotel. The manager of Santa Maria don't wanted to refund me not even 1 night, with the argument it's not their fault and my booking was not refundable (in total 300 EUR). In Switzerland, where I come from, such a situation would not happen. A hotel takes its responsibility and the client have always the right to cancel a contract in such a unexpected situation. I was really surprised they decline my request because they came to my room and confirm that such a noise it not ok. In addition to that, a look in the shower was enough to decide not to take one - really gruesome with some apparent rusty wire gimp just at the level of the feet. My last camping trip had a better bath than this "so called 3 stars hotel". The furniture is old and really shabby, the people unfriendly and dishonest. Stay away. I post some pictures, unfortunately I didn't made one from the wire in the shower.
Vertalen