Holiday Inn Express Cheltenham Town Centre

Great location in the centre of Cheltenham with all amenities close by. Easy check in and room was clean! We made use of the swimming pool, which was a perfect start to the day. Breakfast was great too with a good selection. Good discount on the parking next door, will stay again!

This is second time we accommodated in this hotel. Everything is terrible! We changed 3 rooms in order to have a reasonable settled. The first room allocated was very dirty. The red and yellow paint were stained on the carpet as attached in the pictures. The second room being allocated has no air conditioning because the switch near the roof was turning off. We asked for help from the hotel, the staff asked me and my husband to switch it on because the switch was so high that they can’t reach. We couldn’t do it because the switch was not reachable. After some discussion, we changed the third room. We are so exhausted because we are carrying two big luggage cases and two big back bags! The staff did not offer any help any way. At the end, we need over 45 minutes just to settle the room in a non rush hour. The most terrible thing happened in the second morning! Our door was sudden opened around 10:20. When I was having hair blew, I have to stand behind the door. Someone use the key card to open our room door. As my husband is in the room, my reaction was force close the door immediately. I heard a lady said ‘Oh no’ and because I’m so scared, my husband try to open the door again and find what happened. But we saw no one in the corridor and no housekeeping trolleys as well. We reported to the reception immediately because there may be security problems. They said they will try to find out the reason and they guess the one opened the door should be housekeeping. However there was no follow up so I tried to call for the manager. Even meeting with the duty manager, Mr Carlum, there was no updated information. It seems nothing happened. The reasons for choosing to accommodate in the hotel but not air BnB was ‘security’. I’m near fifty and I accommodate in the hotel for over thirty years. We go travelling nearly 2 to 3 times a year. We have never met such ridiculous things before! Even the truth is the housekeeper doing the housekeeping. They have to give us some time to walk to open the door after knocking the door. The normal practice should be knock the door and say housekeeping, giving the guests some time to open the door or knock the door and wait a moment for no one answer, then open the door. But please NEVER NEVER knock the door and open the door immediately!! Besides, we have NOT hang the tag ‘ready for housekeeping’! The things happened around 10:20 in the morning. The normal check out time for the hotel was 11am and check in time was 3pm. If the things happened around 1pm, it may be not so terrible! To conclude, the hotel management is rubbish! That’s not only the fault of the housekeeping. The management did have the responsibility! Their training system is ****. What we guess the problem was there were some wrong information sent to the housekeeping and they were just not doing the job well. After reporting to the reception the case, there was no answer. After talking to the duty manager and leave further contact information, there was still no answer and follow up!

樓下附近就有很多餐廳，對面🈶自己付費停車場，前天工作人員很熱情友好，還幫我打印了駕照翻譯件，住了兩天不錯，早餐比較簡單，公共娛樂區域還比較大，退房遲到了也沒人管

冷氣機有點舊 會發出比較大聲響 位置十分好 旁邊有一間大形超市 走路5分鐘也有看到很多餐廳 酒吧 早上的早餐選品不算多 但味道不錯

位置很不錯，距離商業街區很近，酒店對面就有停車場，停車方便，早餐種類多，房間大，住起來很舒服，服務不錯。

這家holiday inn 很棒，性價比極高 交通方便，旁邊就是大型超市，斜對面就是很多餐廳的集合mall 房間和衞生間寬敞，非常乾淨衞生，床很舒服；早餐種類可以，晚上可以吃飯喝飲料，環境很舒服 前台很熱情，因為已經在攜程上付錢，入住連護照都沒看…..

地理位置很好，對面就是一個很大的吃飯的地方，類似於國內的綜合體，但衹有餐廳和電影院，我們晚上沒什麼地方去就去電影院看了場電影，酒店沒有停車場，需要停到附近的公共停車場，酒店的bar是24小時的，對於愛喝酒的人來説是比較完美的……但是酒店的衞生不敢恭維，説實話我們的床單被套有沒有換都不知道，被套上有頭髮，也不像是剛剛換上去的新被套，但是看完電影十一點多了也懶得跟前台講了，湊合一晚了

乾淨，交通方便，停車對面停車場，但需要付費，24小時12磅左右，也可以選擇晚上八點到早上八點免費的那種，就是你早上八點要去移開車輛或交錢了。酒店全面不準吸煙，千萬別躲在衞生間抽，會報警。 除了房間較小其它都不錯了，就當出差公寓吧。

酒店位置很好，對面就是，吃玩一條街的綜合大樓