TownSquare Place

Very unprofessional from the minute I stepped in the door. They told me they didn’t have my ******* reservation and made me pay on site. I drop my stuff off in my room and went out for the evening. Upon returning there were cockroaches crawling all over my bed. I took a video and asked for a refund at the front desk. They told me it would take 3 to 5 days.

The staff was very nice and the room was clean and cozy. Its an older hotel but still in excellent condition. Go try it.

This was the worst experience I have ever had in my life. We arrived and were booked for 5 weeks. It was dirty and outdated from the get-go but decided to try and stay optimistic. Checked into our room and got settled. We were only there one day before my husband found 3 cockroaches in the bathroom and then in the area where we had our food and crock pot. My son was hysterical refusing Ron stay in the room. When I spoke to the manager the next day she basically laughed at me telling me I was over reacting and it wasn’t that bad. I demanded a refund. Since I paid most on cash she tried to tell me she didn’t have cash on hand. After talking to the regional manager I agreed to just let them refund my card on file but when she tried to do that it would. It let her because I pod most in cash. So she went into the office and got the cash. Even though she claimed they had no cash on site. This play is dirty and unkept. They don’t provide any sort of breakfast options and there is very little security. One floor you can just walk right in. Never again!

Dirty,dingy! Loud car noises all night long. Sheets on bed rough and itch your skin. My husband didn't sleep at all. People in halls talking loud, children crying. We decided to move to another other hotel the next day and were advised at desk no refund. They offered to move us up a floor. I said that is not going to change anything. It smells and things in room and out of room are not clean like like they sould be. Please take this off your list and give me my money back for 2 days I didn't stay.

no coffee pot or plastic glasses in room. room looked like it was under renovation , mirror on floor not the wall, beds not aligned with headboards, off by 90 degrees, bath tub, had scum on side and looked like it had not been used lately, carpet was old and dirty. no food or coffee available. Very limited parking available.

Roach infested and dirty food wrappers in and under furniture. Broken appliances and trim with exposed nails and splinters on doorsways, trim, and floor.

Nothing other than possible location Absent staff, broken equipment, filthy Can not recommend anything about it - needs so much work!

The front desk staff was incredibly overworked (not her fault). There was an overdose the first night of our stay, several police, ambulances, and fire trucks were present.

I'm not a water pressure person, but water pressure was terrible. Possibly has softened water because it felt slippery and kinda hard to feel like you've washed off all the soap after washing hands. Staff was really nice. My microwave didn't work, which was particularly upsetting to me. I specifically made sure to get a hotel with fridge and microwave. They put in a work order for the microwave, but it was not fixed by the time I left. There was a communal microwave on another floor, which was dirty, so I ate my meals cold. Full fridge and freezer, which did work. No coffee or coffee machine in the room. Room looked neat, if outdated, but there was dog kibble and straw on the floor from a previous occupant, and the carpet was stained. Room had some repairs done, but not well done. My room was quiet, but my friend's room was not. No blackout curtains and the parking lot lights were very bright. It is challenging to find a decently priced hotel in the cities, so overall I'd say you get what you pay for. Just be aware that this is a no frills hotel.