Holiday Inn Express & Suites Charlotte - Ballantyne

First room 203 had an odor moved to room 221desk lamp missing from room, ceiling peeling. Other than that we slept well.

Property overbooked and just canceled our approved reservation thru *******. Fortunately, ******* got us a room 10 minutes away, Hampton Inn, and matched the price. So ******* did their job, put should confirm with properties they so confirmed reservations are not cancelled without notice.

The actual hotel is nice, in a good location, and comfortable. The staff that check us in was a headache. He 'did not realize' that i already prepaid for two rooms for two nights. So when my friend checked in, he took her card not only for the incidental deposit, but charged her for a night. Then when we checked in 30 minutes later he realized that the rooms were already paid for. He stated that he would have to wait for a manager for the return. The next night he said the same thing, but some reason charged our card for another night. Did not realize until after check out that he charged us again. Check out person was nice but noticed no notes about our return like there was suppose to be. Called two days later and was told the manger was in a meeting. They told my friend there was no manger at that location and she had to call corporate for a refund. The hotel did call me back for our card number for the refund. They told us both that the incidental hold takes 6 weeks to drop off, which seems excessive. Definitely a headache dealing with. That same check in guy also told us the wrong times for breakfast and we overheard him telling another couple the wrong times as well. We also were just handed keys with no room number and had to ask him to actually tell us what room we were in. Thankful the rooms were clean, modern, and overall nice. The shower did have some spots they missed while cleaning, but overall not bad. It is close to downtown and South park which is a plus.

The property was clean. Seemed to be run well. The staff was laid back and helpful. Breakfast server was helpful and kept the area clean and stocked. Not sure why people complain about the selection. There are cold or hot options.

Clean, comfortable and nice rooms. Lots of nearby restaurants. Staff was efficient. Breakfast was good. Quiet minus traffic in early morning- didn’t bother my husband but did me. Would definitely recommend.

The service was excellent and accommodating. Rooms were clean but the walls were paper thin, I could clearly hear someone snoring next door, there was yelling all night and the bed was warped in the middle which was not ideal as a stomach sleeper. Fire alarm(?) blinked flashes of light all night. Price was fine and the pet fee not outrageous but I would look for another hotel in the future.

Booked two king rooms, but only had rooms with two queens. It was 10pm when we arrived but too late to find another hotel. We always get a king room so we can have two night stands to provide space for my husband’s CPAP. One of the rooms did not have a hair dryer as described. When I asked the clerk about getting one, he was unhelpful. The breakfast was excellent and the breakfast staff was very helpful.

When I got to my room it was ice cold. I turned on the heat. It got the room up to comfortable level but I woke up at 3 am with the heater off again. The soaps in the showers were empty or barely there. The safety lock was broken. I feel like the room shouldn’t have been given to me.

Front desk low on keys. Main floor areas and room floors were sticky and room had an odor.