Charlevoix Inn & Suites SureStay Collection by Best Western

Perfect duration to downtown and boyne mountain, got to go in hot tub after a long ski day loved it

I wouldn’t stay here again. The staff was kind, but the place itself was gross and outdated. Our shower was a weird tube and the ceiling had so many water stains. The room was always dusty and had not been thoroughly cleaned. The only reason I know they clean at all is because the vacuum woke me up in the morning right outside my door. The pool and hot tub was the worst of all. It was so gross, the floor was green and brown and there was so much dirt in the hot tub we didn’t even try it. There was also a pipe randomly sticking out of the hot tub pumping out cold water. Overall did not enjoy our stay andI would not recommend it to anyone else.

Staff was very friendly. The first room we were given (221) had a smoky smell to it so we asked for an alternative. The new room was perfect. Smelled great, was nice and quiet, clean and comfortable.

This was our first stay in this hotel, which was pleasant. The front desk girl was really sweet and thoughtful and the breakfast lady greeted us warmly and gave introductions. I would choose this hotel again if I go to Charlevoix next time!

Staff was nice, building was very outdated, musty smell in carpets, and room were not well maintained.

We stayed this past weekend and the Staff, Service and Hotel exceeded our expectations. Amanda, Jesse and Joslyn all made she we had everything we needed throughout our stay. From check in to check out it was a breeze and a great stay! Would stay here again especially for the location and friendly staff!

The main negative that I have is that it is too expensive for the time of year I stayed there. I obviously misunderstood the pricing because I thought the $200 was for two nights, instead of per night. I was especially irritated because the following weekend, the prices appeared to be more in the $100 per night range. I was on the road for 11 days and this was, by far, the most expensive hotel, and that included my stay on Mackinac Island, and a beach side hotel in Traverse City. Will not stay there again or recommend it unless other hotels are checked for better pricing.

Location was nice a bit longer walk into town but I didn’t mind at all. Price point was good.

Front desk was very cordial and helpful with an upgrade and with dining suggestions. Showers should be replaced. The rooms are not at all soundproof.