Thurrock East

Needs a good deep clean and attitude of staff was poor when issues raised. Restaurant also in need of deep clean and training for staff on customer service

Felt let down and room not prepared correctly. Not enough towels, light not working in bath room, noise from above room.

Bed was sooooo comfy and room was good size. Would only say, an extra towel without having to ask is better and the window opening might as well be non existent, I get to keep kids and silly adults safe but it was so hot we may as well have the window shut. Also took the safety cover off the fan so we got a slight breeze on full power, as with it on that may as well have been off too. Very small points would have made it 5* but otherwise VERY happy and service on front desk I can't fault at all 👍

The Team at reception which was Lucy, Maria and Munera were all very helpful and did the most for me and my colleague's when we needed assistance.

Staff very friendly and happy to help. I had a few queries such as parking, getting an iron and ironing board etc and they were always happy to help with a smile. Great location with lots of amenities near by at very reasonable cost. I would recommend, will be staying again.

Smooth check in!!! Loredana was great at the reception , Rooms were clean , no hassles through the stay , waived off parking fee too for the whole stay which was a nice perk to have , would come back again to stay here definitely , Kudos to the team

We had issues with the ventilation in our room which was reported to reception. After 1st night asked to be moved but told no rooms available. Complained again at checkout after night 2 and complaint was acknowledged when they offered to refund our parking (already free) and free breakfast (didn’t have time). When I complained online they dragged their heels (what a surprise) and declined my good nights sleep guarantee saying the hotel had no record of complaints. When I asked them to review the CCTV from the reception desk (that had audio) they said they couldn’t as it had been overwritten. I have asked for a senior manager to review the case and they have refused . Would I stay here again - NEVER 🤬

The stay at this hotel was outstanding. Loredana welcomed us in and really made an effort even though there was a new computer system to master.Our room was first class and we had a great nights sleep. Will recommend staying here to all our friends. Also breakfast was fantastic.

First of all there was something wrong with the room and we noticed in our last 2 days and we didn't bother at that moment to raise the issue,it was something with the humidity in the room that if we left clothes on the bed or wardrobe there where getting wet because of the humidity in the room,the room was on the ground floor so must be a problem with the mold underneath the floor or something like that ,also we've seen it on the wall some staines from mold covered with paint,that's the 1st problem. The second one was the noise ,very early in the morning kids screaming on the hallway ,doors banging at 7-7:30 on a saturday morning. And the evening as well,it was well past midnight and the people just didn't care , hiting the walls and soothing ,banging doors . In our last 2 days we didn't get any good sleep at all.