Grand Hotel Da Vinci

Servizio ottimo

Fantastic hotel close to the beach. The hotel has a large room, excellent amenities, and an outstanding breakfast. Friendly staff and adequate prices. I have not tried the spa, but they say it is very nice. Minor: they should add a complimentary bottle of water to the room.

We had just stayed at the hotel's 4☆ sister hotel Miramonti in Bango Di Romango and were so impressed with the service and food. It was an accident to book Grand Hotel Da Vinci. We were hoping for great things and the hotel lobby and enterence were lovely. We arrived at the impressive gates to the hotel to be told we had to go down a side street to what looked like a piece of waste land. OK, not a big issue. You then have to walk round the back of the hotel, where the staff were all smoking and shouting, where the workmen and bins were. And walk round a tented part of the hotel held together with wood. Not a great first impression. The reception staff were friendly but more proficient than affording personal service, so different to the Miramonti. We were told the restaurant was open for dinner from 19:30-21:00. Later we went back to the reception to book a table for dinner to be told, the restaurant was closed for a private party and we could eat in the room or lobby bar. The lobby bar had no character and literally is just part of the lobby. What 5 ☆ doesn't have another restaurant or the facility to put another room together for guests to dine in?? We were not amused. The room was spacious but a bit well!! Italian OTT. The view was over a roof top. There was 1 welcome cake for two people. No complimentary water nor tea or coffee facilities. Again not really 5 ☆ The terrace and outside pool was wonderful. Really gorgeous and well set out. Must be wonderful in summer. After the wonderful spa at the Miramonti and the thermal spa, we were so looking forward to the pool and spa as it looked stunning in the picture, from a distance it looked nice but it really need attention. Total lack of maintenance and care. See photos. At breakfast, it was 'adequate ', but as there were only a few guests there, it was a good opportunity for the staff service to shine, but we had to ask twice for a person to cook the omelettes, when the waiting staff entered the kitchen their was loud shouting, laughing etc as if there were no guests present. Very bad impression. What makes a hotel 5☆ is not the size of rooms, not the building or stunning external pool it is; the total attention to detail and to the customer experience and this hotel doesn't have that. It has the appearance of a 5☆ but for Northern Europeans, used to attentive and responsive service and an attention to detail, it is more a 3.5☆.

Truly a GRAND hotel. Quality was evident everywhere and the staff was very helpful

Not my first or second time here, Super luxury at reasonable cost. Real five star experience. Large decorated rooms. Extra good Breakfast. Welcoming Spa and indoor pool. Lovely views to the Adriatic see and the fisherman's ships leaving and entering Cesenatico. Once again real five star service.

Service, restaurants and bar non existent. Highly stressed staff in Beach restaurant leading to poor service cold food, stressed customers. Stayed here Christmas 2019 into new year impeccable service though staff did and still do think they are a station above the paying customers. Continuous shouting, swearing to waters and kitchen highly audible by customer sat on a table that felt it was on the motorway continuous running behind out chairs back and forth. So stressful the whole experience that we only ate the starters didn’t order anything else were not offered wine anyway. Order taking was another saga visibly in a hurry to get on with presumably hopefully serving other customers better. Moved to outside bar for a coffee… I’ll stop there. A repeat of the above. Shame, another 6 nights here. Room 160.

Except a few (2 person so far) very rude and mean employees all over the hotel so far i met. Obviously they don’t like what they do, or they don’t want guests being here. Plus, English is not a language they speak. I see they understand but pretend that they dont!!!